Ticket Sales & Service Intern

FC Cincinnati • Cincinnati, OH

3d

About The Position

The Ticket Sales and Service Intern supports FC Cincinnati’s Ticket Sales and Service Department during the 2027 MLS Sprint Season, which runs from February through April. The position is allotted 25 hours per week and provides experience with the daily functions of a high-performing sales organization. Duties include office administration, matchday support, event planning, ticketing and luxury suites service, and support for sales processes and premium client proposals. The intern will also help oversee setup and teardown of game-day sales tables and group Fan Experience Packages (FEPs). Continued employment during the 2027–2028 season may be possible depending on organizational needs and individual performance.

FC Cincinnati is a Major League Soccer team based in Cincinnati, Ohio. Founded in 2015, the club joined MLS in 2019 and is committed to uniting the community through soccer and its foundation. The club describes its culture as grounded in a staff-created DNA code and states that it is an equal opportunity employer.

Requirements

• Recent college graduate or currently enrolled in a Bachelor’s or Master’s degree program.
• Excellent communication and interpersonal skills and organizational ability.
• Ability to handle and maintain highly confidential information.
• Ability to work with a variety of stakeholders simultaneously and foster a cooperative environment.
• Ability to anticipate problems and implement immediate corrective action.
• Strong hospitality and customer-service orientation for the meeting and entertainment industry.
• Proven time-management, organizational, and prioritizing skills.
• Maintain a fan-friendly attitude and professional appearance.
• Ability to work outside regular business hours, including weekends and holidays, as required by the FCC game schedule, special events, and projects.
• Strong Microsoft Word, Excel, and PowerPoint skills.
• Ability to multitask in a fast-paced work environment.
• Attention to detail.
• Ability to work positively, collaboratively, and professionally within a team and across an organization.
• Positive, can-do attitude.

Responsibilities

• Provide matchday support for the Ticket Sales and Service Department.
• Assist with planning events for Members, Group Leaders, and Premium Clients.
• Serve as a front office representative for ticketing and Luxury Suites needs.
• Assist the community ticketing team with prospecting business opportunities to activate theme nights.
• Assist the community ticketing department with sales tables and Fan Experience Package initiatives on matchdays.
• Build productive working relationships with members of the Ticket Sales and Service Departments.
• Support the Ticketing Departments throughout the sales process, including creating proposals for premium clients.
• Assist with creating premium contracts and proposals.
• Anticipate and tactfully resolve group leader needs.
• Assist with daily office administration tasks and provide additional matchday support.
• Oversee setup and teardown of game-day sales tables and group Fan Experience Packages.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern