Director, Ticket Sales and Service

TMRW Sports Inc • Orlando, FL

13h • $120,000 - $150,000

About The Position

TMRW Sports Flag Football is seeking a hands-on revenue leader to build its ticket sales and service operation from the ground up. The Director of Ticket Sales and Service will shape the strategy, systems, and team needed to drive sustainable ticket revenue and deliver an exceptional customer experience. The role oversees all league ticket revenue streams, including season memberships, partial plans, group sales, premium hospitality, and single-game tickets. The Director will hire and lead the sales and service team, establish a playbook for selling and fulfilling tickets, and create a fan experience that builds loyalty and repeat purchases. This startup role is suited to a leader who enjoys building systems, testing ideas quickly, and turning early momentum into repeatable, sustainable growth.

The work location has not been finalized and may vary based on business needs and the selected candidate’s qualifications. Multiple potential hiring locations are being considered. Compensation may vary based on geographic location, experience, skills, and qualifications.

The position offers an anticipated base salary range of $120,000–$150,000 annually. The role may also be eligible for bonus and/or equity compensation, where applicable. TMRW Sports is an equal opportunity employer and prohibits discrimination and harassment based on protected characteristics.

Requirements

• Bachelor's degree required.
• At least 7 years of ticket sales experience in professional sports, live entertainment, or a related industry.
• At least 3 years of experience in a sales leadership role.
• Proven record of building and leading sales teams that grew ticket revenue, ideally in a new or emerging property.
• Hands-on experience selling season, group, premium, and single-game inventory.
• Working knowledge of ticketing platforms and CRM systems, such as Ticketmaster, SeatGeek, Tickets.com, or Salesforce.
• Experience developing budgets, revenue forecasts, and sales management processes.

Nice To Haves

• Experience building ticket sales operations for a new or emerging sports or entertainment property.
• Enthusiasm for flag football and its growth.

Responsibilities

• Lead the development of all ticket revenue streams, including season memberships, partial plans, group sales, premium hospitality, and single-game sales.
• Develop and manage the annual ticket sales and service business plan, budget, and revenue forecast, setting short-term targets and a long-term growth strategy.
• Establish a disciplined sales management process covering pipeline tracking, account planning, proposals, and weekly performance reviews.
• Identify new lead sources and markets, including youth and amateur flag football communities, corporate buyers, and local audiences.
• Create and refine ticket products, packages, and pricing to address fan needs and drive profitability.
• Recruit, hire, train, and develop sales and service staff, including inside sales and group sales functions.
• Set performance expectations, coach employees, and build an accountable team culture.
• Promote experimentation, fast learning, and continuous improvement.
• Manage the end-to-end customer journey from first purchase through renewal, including account service, fulfillment, ticket delivery, and event-day support.
• Establish service standards, response times, and renewal and retention programs for members and group buyers.
• Maintain relationships with key accounts and high-value customers.
• Manage the ticketing platform and CRM, including lead organization, sales campaigns, measurement, and reporting.
• Monitor revenue, attendance, and conversion data and adjust sales tactics as needed.
• Collaborate with Marketing, Partnerships, Operations, and league and club leadership on on-sale timelines, messaging, pricing, and collateral.
• Represent the league in the community and with corporate decision-makers in each market.

Benefits

• Equity ownership opportunities.
• Unlimited discretionary time off.
• 15 paid holidays per year, including the week of Independence Day.
• Comprehensive health insurance options, including an employee coverage option with a 100% company contribution.
• Additional employee and family insurance coverage options with company contributions, including dental and vision.
• FSA, HSA, and DCHSA opportunities, including contribution matches.
• Retirement options, including traditional 401(k) and Roth IRA plans.
• Potential bonus and/or equity compensation, where applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Director