Director, Ticket Services

University of North Texas System • Denton, TX

1d • Onsite

About The Position

The Director, Ticket Services is responsible for generating ticket sales revenue for North Texas Athletics through proactive outbound sales, new business development, customer relationship management, and season ticket renewals. The position oversees or supports ticket operations for assigned sports, including ticket manifest creation, event setup, and financial reconciliation. Additional responsibilities include overseeing email and text communications to fans, assisting with staff training and development, coordinating athletic department events, supporting customer and VIP engagement, and contributing to the overall sales and operational success of North Texas Athletics.

Requirements

• Bachelor's degree in a related field and three years of related experience, or an equivalent combination of education, training, and experience.
• Knowledge and understanding of NCAA rules and regulations.

Nice To Haves

• Experience working with the Paciolan ticketing system.
• Experience with the Eloqua platform.

Responsibilities

• Oversee ticketing operations, including creating and implementing ticket manifests for assigned primary and secondary sports.
• Lead and execute strategic fan and student communications through the Eloqua platform, including email marketing campaigns, text messages, and digital advertising initiatives.
• Generate sales leads to maximize ticket sales and revenue opportunities.
• Identify new business opportunities for ticket sales and revenue programming.
• Assist with coordinating the hiring, training, and supervision of game day staff, ensuring exceptional customer service at ticket office locations.
• Oversee game day operations and assist patrons with ticket-related issues, including will call, ticket reprints, account inquiries, and season ticket holder support.
• Support ticket operations, including event setup and financial reconciliation.
• Assist with staff development, coordinate athletic department events, and support customer and VIP engagement.

What This Job Offers

• Job Type: Full-time
• Career Level: Director