Ticket Services Associate (Full-Time)

The Wallis Annenberg Center for the Performing Arts • Beverly Hills, CA

4d • $20 - $20

About The Position

The Wallis Annenberg Center for the Performing Arts is seeking a dedicated, engaging, customer service-oriented Ticket Services Associate to join its Box Office team. The role is responsible for creating a high-quality experience for patrons and donors and reports to the General Manager and Assistant Ticket Services Manager. The position serves patrons, business contacts, and visiting companies with cordial professionalism, supporting ticket sales and fulfillment as well as related administrative and marketing activities.

This is a full-time position with a pay rate of $19.65 per hour. Work hours include days, evenings, weekends, and holidays as production schedules require. The position is based at The Wallis in Beverly Hills; the posting does not specify a workplace-type designation.

Requirements

• Superior interpersonal skills and the ability to communicate effectively with co-workers, guests, and clients.
• Excellent customer service skills and the ability to interact positively with diverse staff and clientele in a fast-paced environment.
• Ability to work calmly under tight deadlines and respond gracefully to high-pressure situations; show initiative and plan ahead when possible.
• Ability to work well in a collaborative environment.
• Strong written and verbal communication skills.
• Excellent computer skills, including Microsoft Office, and proficiency in Excel.
• Ability to handle a multitude of day-to-day situations and challenges and manage multiple large-scale tasks simultaneously.
• Flexibility and responsiveness to changes in the scope of duties.
• Availability to work days, evenings, weekends, and holidays as production schedules require.

Nice To Haves

• One to three years of experience working in a box office or customer service environment.
• Prior experience with Tessitura or other CRM ticketing software.
• Post-secondary education (diploma or certificate), major coursework, or related experience in theater arts or related fields.

Responsibilities

• Provide polite, friendly, and helpful service to patrons, business contacts, and visiting companies.
• Support subscription, single-ticket, group, and online sales, as well as ticket fulfillment.
• Maintain familiarity with ADA requirements.
• Assist with complimentary and house-seat ticket fulfillment.
• Engage in group sales efforts to achieve sales and house-fill goals.
• Answer, screen, and direct calls using a multi-line phone system; assist callers, take messages, or forward calls to staff or voicemail.
• Perform clerical duties such as filing, photocopying, faxing, emailing, and mailing.
• Contact patrons to resolve queries, update patron records, and enter data from various forms of collection.
• Maintain database hygiene, including Do-Not-Mail, Do-Not-Call, and Do-Not-Trade lists, and perform regular CRM updates.
• Inform patrons and customers about relevant special offers, other Wallis shows, and Wallis services.
• Maintain an enthusiastic attitude toward The Wallis and its productions.
• Work with marketing and event staff on scheduled performances, programs, and special events.
• Assist in implementing patron surveys and other marketing campaigns.
• Perform other duties as required and remain flexible and responsive to changes in responsibilities.

Benefits

• 100% paid medical benefits for the employee, including dental, vision, and life insurance ($25,000).
• Paid vacation, personal days, and sick days.
• 401(k).
• Paid parking.
• Complimentary tickets occasionally available for some events or productions at The Wallis.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed