Ticket Services Associate ( / Part-Time / Seasonal)

SAN DIEGO SYMPHONY • San Diego, CA

5d • Onsite

About The Position

The Ticket Services Associate works with the public to facilitate ticket sales for concerts and events. The role provides customer service by answering telephone, window, and email inquiries about ticketing and general information, and serves as the first point of contact for patrons needing assistance with seating options, pricing, subscriptions, and related matters.

The position is based on-site at the Box Office location at or near Jacobs Music Center and The Rady Shell at Jacobs Park. It often involves working in a call-center-type environment and prolonged telephone use to provide in-depth service to clients. The schedule is heavily weighted toward evening and weekend shifts, and candidates must be consistently available at those times. Pay is $18.50 per hour.

Requirements

• High school diploma or GED.
• Strong customer service and professional communication skills.
• Basic knowledge of accounting nomenclature and principles.
• Ability to learn new software programs quickly.
• Ability to multitask successfully.
• Ability to work as a team player.
• Ability to sit for long periods.
• Consistent availability for evening and weekend shifts.

Nice To Haves

• At least one year of experience in a customer service role.
• Experience with Tessitura and/or Formstack.

Responsibilities

• Serve as the primary contact for San Diego Symphony patrons and clients.
• Provide service during phone, email, and in-person interactions involving Symphony information and ticket sales.
• Assist patrons with single-ticket purchases, subscription purchases, ticket exchanges, ticket donations, and general questions.
• Ensure seamless communication between the Box Office and the Institutional Advancement department.
• Work with Institutional Advancement to prioritize VIP clients and major donors during subscription seating and single-ticket sales.
• Monitor donor seating and approve final selections of subscription seats for major donors.
• Coordinate ticketing needs for special events.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED