Ticket Services Associate (Full-Time)

The Wallis Annenberg Center for the Performing Arts • Beverly Hills, CA

2d

About The Position

The Wallis Annenberg Center for the Performing Arts is seeking a dedicated, engaging, customer service-oriented professional to join its Box Office team. Reporting to the General Manager and Assistant Ticket Services Manager, the Ticket Services Associate helps create a high-quality experience for patrons and donors while representing the organization with cordial professionalism. The role serves patrons through ticket sales and fulfillment, customer assistance, administrative and database work, and support for performances, programs, events, and marketing initiatives. The position is full-time, with work hours that include days, evenings, weekends, and holidays as production schedules require.

Requirements

• Superior interpersonal skills and the ability to communicate effectively with co-workers, guests, and clients.
• Excellent customer service skills and the ability to interact positively with diverse staff and clientele in a fast-paced environment.
• Ability to work calmly under tight deadlines and respond gracefully to high-pressure situations; show initiative and plan ahead when possible.
• Ability to work collaboratively.
• Strong written and verbal communication skills.
• Excellent computer skills, including Microsoft Office and proficiency in Excel.
• Ability to handle a variety of day-to-day situations and challenges and manage multiple large-scale tasks simultaneously.
• Availability to work days, evenings, weekends, and holidays as production schedules require.

Nice To Haves

• 1–3 years of experience working in a box office or customer service environment.
• Prior experience with Tessitura or other CRM ticketing software.
• Post-secondary education (diploma or certificate) and/or major coursework or related experience in theater arts or related fields.

Responsibilities

• Provide a high-quality experience for patrons and assist them politely, helpfully, and professionally.
• Handle subscription, single-ticket, group, and online sales, as well as ticket fulfillment.
• Maintain familiarity with ADA requirements and assist with complimentary and house-seat ticket fulfillment.
• Support group sales efforts to achieve sales and house-fill goals.
• Answer, screen, and direct calls on a multi-line phone system; assist callers, take messages, and forward calls as appropriate.
• Perform clerical duties such as filing, photocopying, faxing, emailing, and mailing.
• Contact patrons to resolve queries, update patron records, and enter data from various collection forms.
• Maintain database hygiene, including Do-Not-Mail, Do-Not-Call, and Do-Not-Trade lists, and perform regular CRM updates.
• Inform patrons and customers about relevant special offers, other Wallis shows, and services.
• Maintain an enthusiastic attitude toward The Wallis and its productions.
• Work with marketing and event staff on scheduled performances, programs, and special events.
• Assist with patron surveys and other marketing campaigns.
• Perform other duties as required and respond flexibly to changes in duties and responsibilities.

Benefits

• 100% paid medical benefits for the employee, including dental and vision insurance.
• Life insurance ($25,000) for the employee.
• Paid vacation, personal days, and sick days.
• 401(k).
• Paid parking.
• Complimentary tickets are occasionally available for some events or productions at The Wallis.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed