Health Services Associate, Full Time
About The Position
The Health Services Associate performs clerical and medical support services to help ensure the efficient operation of the Breast Health Center in Miami, Florida. This is a full-time position scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. The role includes appointment scheduling and patient communications, handling faxes, ordering supplies, reconciling charges, supporting provider scheduling, coordinating urgent testing and Managed Care patient appointments, and preparing census and productivity reports. The associate is expected to demonstrate service excellence and the CARE values of Compassion, Accountability, Respect, and Expertise, and to perform other related duties as needed.
Requirements
- High school diploma required.
- Generally requires 0 to 3 years of related experience.
- Ability to analyze, organize, and prioritize work accurately while meeting multiple deadlines.
- Ability to communicate effectively orally and in writing.
- Ability to handle difficult and stressful situations with critical thinking and professional composure.
- Ability to understand and follow instructions.
- Ability to exercise sound and independent judgment.
- Knowledge and skill in using job-appropriate technology and software applications.
- Valid license or certification required as needed, based on the job or specialty.
Nice To Haves
- Bilingual ability preferred.
- Scheduling experience preferred.
Responsibilities
- Perform basic secretarial duties.
- Call patients to schedule, confirm, and cancel appointments.
- Sort faxes daily and assign them to the appropriate MD; return faxes to the sender after they are signed by the provider.
- Order supplies through Lawson/Standard Registry.
- Reconcile charges daily.
- Block the MD schedule for approved personal leave or unplanned leave.
- Assist with scheduling urgent testing by contacting the appointment line or appropriate department when testing needs to be scheduled or rescheduled.
- Assist with scheduling Managed Care patients by reviewing the list monthly and scheduling patients with their PCP.
- Print the census daily.
- Prepare daily and weekly productivity reports.
- Demonstrate behaviors of service excellence and the CARE values: Compassion, Accountability, Respect, and Expertise.
- Perform other related duties as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
