Ticket Sales and Service Representative - LOVB Miami

LOVB Miami•Doral, FL

2d•Onsite

About The Position

LOVB Miami Volleyball is League One Volleyball’s professional team in Miami, playing its inaugural LOVB Pro season in 2027. Built through a network of junior volleyball clubs, LOVB Miami is part of a professional league with an integrated youth-to-professional ecosystem. The club aims to advance women’s volleyball and build a community-centered franchise that reflects Miami’s culture and diversity. This is a founding, entry-level role on LOVB Miami’s first ticket sales team. The representative sells single-match tickets, group packages and season memberships while providing a positive fan experience from initial contact through match night. The position offers hands-on training, daily coaching and ongoing learning; previous sales experience is not required. The role is based in Miami, Florida, with regular presence at the home venue and in-market community activity. The representative must work all home matches and be available for evenings, weekends and holidays during the competition season. Success is measured by ticket revenue, daily activity and follow-up, groups and new buyers, fan and member satisfaction, and professional growth.

Requirements

High school diploma or equivalent.
Eagerness to learn about sales, customer service and the sports industry.
Strong interpersonal and communication skills and genuine energy for talking with people.
Self-motivation, a positive attitude and a strong work ethic.
Ability to work well on a team-oriented sales floor.
Proficiency in Google Workspace, including Docs, Sheets and Slides.
Availability to work evenings, weekends and holidays throughout the competition season.
Availability for all home match days, including evenings and weekends throughout the LOVB Pro season.

Nice To Haves

Bachelor’s degree in marketing, business, sports management or a related field.
Previous experience in sales, customer service or hospitality.
Experience with CRM software or ticketing platforms.
Conversational or professional proficiency in Spanish and/or Brazilian Portuguese.
Connection to South Florida volleyball, schools or community organizations, and an interest in women’s sports.

Responsibilities

Sell single-match tickets, group packages and season memberships for LOVB Miami home matches.
Contact potential buyers by phone, email, text and in-person conversations.
Follow up with deposit holders, past inquiries and inbound leads to convert interest into ticket sales.
Meet and exceed individual activity and sales goals and contribute to team targets.
Support sales campaigns, promotions and special offers that drive attendance.
Build group outings by connecting with youth volleyball clubs, schools, camps and community organizations across South Florida.
Represent LOVB Miami at matches, tournaments, club events and community outreach activities, promoting ticket opportunities.
Help bring Miami’s Spanish- and Portuguese-speaking communities into the stands.
Build relationships with fans and members, focusing on satisfaction and renewal.
Answer ticketing questions and resolve fan issues quickly and professionally.
Maintain accurate records of customer interactions and transactions in the club’s CRM and ticketing platform.
Work every home match, supporting the box office, walk-up sales and fan services.
Participate in sales training, call coaching and team meetings.
Learn the club’s players, schedule, venue and story to communicate confidently with fans.
Develop prospecting, selling and account-service skills.