Senior Account Executive, Ticket Sales - LOVB Miami

LOVB Miami•Doral, FL

2d•Onsite

About The Position

LOVB Miami Volleyball is hiring a founding Senior Account Executive, Ticket Sales to drive ticket revenue for its inaugural LOVB Pro season in 2027. The role sells season memberships, partial plans, group packages, and premium experiences while providing account management and service that encourage member loyalty and renewals. The Senior Account Executive will manage one of the team’s largest books of business and serve as a primary contact for season members and prospective buyers. The position combines high-volume outbound sales with relationship management, deposit conversion, group sales, and match-day support. The role also helps establish sales and service standards, mentors newer sellers, and partners with Marketing, Fan Experience, Ticket Operations, and other groups. The position is based in Miami, Florida, with regular in-market activity and on-site attendance at all home matches. Evening, weekend, and holiday availability is required during the competition season.

Requirements

1–3 years of experience in ticket sales, sports sales, customer service, business development, or a related field, with a record of hitting sales goals.
Proven ability to build relationships and generate revenue through outbound selling.
Strong customer service, account management, and communication skills.
Ability to learn and use ticketing and CRM platforms.
Bachelor’s degree or an equivalent combination of education and experience.
Availability to work evenings, weekends, and holidays throughout the competition season.
Ability to stand and move throughout the venue on match days and lift event materials weighing up to 25 pounds.

Nice To Haves

Experience in professional sports, collegiate athletics, entertainment, or live events.
Familiarity with Archtics, TM1 Sales, FEVO, Ticketmaster, Salesforce, or similar platforms.
Experience supporting a season ticket membership program.
Professional working proficiency in Spanish and/or Brazilian Portuguese.
South Florida corporate, school, and community relationships.
Knowledge of volleyball and the youth club and tournament ecosystem, and a passion for women’s professional sports.

Responsibilities

Complete 60 or more daily outbound sales activities through phone, email, text, and LinkedIn.
Sell season memberships, partial plans, group packages, and premium experiences for LOVB Miami home matches.
Meet and exceed individual sales and revenue goals.
Maintain accurate activity, pipeline, and forecasting records in the club’s CRM.
Identify upsell, cross-sell, and referral opportunities and manage a consistent sales pipeline.
Develop new business through referrals, networking, and community relationships.
Convert deposit holders and prospects into season members and single-match buyers.
Guide founding members through seat selection, benefits, and onboarding, and build relationships that support long-term engagement and renewals.
Build and sell group programs for youth clubs, schools, collegiate programs, camps, tournaments, coaching networks, and other community or corporate groups.
Develop relationships with Club 305 Volleyball, Game Point Volleyball, and the wider South Florida club and school ecosystem.
Coordinate group experiences, such as team nights, on-court moments, and clinics, in partnership with Fan Experience.
Build relationships with season members and key accounts; support renewal and retention programs.
Handle exchanges, seat relocations, account questions, and service requests professionally and promptly.
Process orders accurately in the ticketing platform and CRM and maintain clean account and inventory records.
Facilitate group ticket fulfillment and help resolve ticketing and account issues.
Work every home match, supporting the box office, walk-up sales, member services, and issue resolution.
Support preseason events, member events, fan activations, and community initiatives.
Help onboard and mentor newer sellers by sharing best practices and maintaining high standards for activity and service.
Partner with Marketing and Fan Experience to align campaigns, promotions, and member communications with the sales calendar.
Work toward first-season priorities for season membership accounts, group revenue, deposit conversion, active group partners, and renewal readiness.