Customer Service Representative - Miami

Answering Service Care • Coral Gables, FL

3d

About The Position

The Customer Service Representative serves clients across multiple industries by handling calls and customer communications through live chat, text, and email. The role follows client-specific scripts, records accurate notes across multiple computer systems, and supports customer needs such as appointment scheduling and message taking. Full-time and part-time schedules are available, and at least one weekend shift (Saturday or Sunday) is required.

Requirements

• Clear, friendly spoken and written communication.
• Patience and empathy, including during busy periods.
• Strong attention to detail and solid computer skills.
• Ability to multitask in a fast-paced office.
• Availability to work at least one weekend shift (Saturday or Sunday).

Responsibilities

• Answer and place calls for clients in multiple industries, following each client’s script.
• Take messages, schedule appointments, collect new customer details, and transfer calls.
• Support customers through live chat, text, and email.
• Keep accurate notes across multiple computer systems.

Benefits

• Starting pay of $16.00 per hour, increasing to $16.50 per hour at four months.
• Weekly performance bonuses starting at $2.75 per hour, with the opportunity to earn more.
• Weekly direct deposit.
• Health, dental, and vision coverage for full-time employees.
• PTO earned starting on day one.
• Childcare and gym membership reimbursement.
• Free training and development courses.
• Stability and room to grow.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed