Customer Service Representative

Opus•Atlanta, GA

14d•Onsite

About The Position

The Customer Service Representative assists motorists face-to-face at an assigned Service Center with program applications for exemptions, extensions, and waivers, and provides emission reprints. The role disseminates information about the program, answers general questions, and resolves issues related to application requirements. On occasion, the representative may be scheduled to work at a Service Center other than the assigned location to meet GA Clean Air Force contractual requirements. The position follows a schedule of Monday, Tuesday, Thursday, and Friday from 8:30 a.m. to 5:00 p.m., and Wednesday from 9:30 a.m. to 6:00 p.m. The stated work location is 2130 Northwest Pkwy SE, Marietta, GA 30067. Pay is $16.00 per hour, with health, dental, and vision insurance offered.

Requirements

High school diploma or equivalent.
At least one year of experience in a customer service environment.
Competency using Microsoft Office Suite, including Word, Excel, and Outlook.
Ability to use a copier/scanner and upload and save documents.
Excellent verbal, written, and interpersonal communication skills, including the ability to interface effectively with motorists.
Dependable, reliable, punctual, and self-motivated.
Professional manner and ability to maintain a positive disposition.
Ability to work in a fast-paced team environment.
Ability to understand and administer Clean Air Force and Emission Program Rules and Regulations.
Must pass an Emissions Inspector Certification Test with a score of at least 80% after in-house training, and obtain any certification determined by management.

Nice To Haves

Some college preferred.

Responsibilities

Open and close the Service Center according to designated operating hours and send required notifications and reports to Management in accordance with Standard Operating Procedures.
Respond professionally to motorists' inquiries about program rules and requirements.
Determine whether vehicle owners qualify for extensions, exemptions, or special-case waivers.
Issue waivers, extensions, exemptions, and special-case waivers according to prescribed procedures.
Determine whether vehicle repair receipts exceed the prescribed limit and whether the repairs qualify.
Inspect vehicles to determine whether prescribed repairs were performed.
Resolve issues and provide written reports about issues to Management.
Maintain a clean and professional work environment in and around the Service Center office and facilities.
Review and retain knowledge of local Clean Air and Emission Program Rules and Regulations, and adapt to program and regulatory changes.
Periodically assist with continual-improvement and customer-satisfaction initiatives, including participation in the company's Quality Management System (QMS).
Perform other duties as needed to ensure smooth program operations, as assigned by the Customer Service Manager or Service Center Manager.