Customer Service Representative - Miami

Answering Service Care • Coral Gables, FL

5d

About The Position

The Customer Service Representative handles customer communications for clients across many industries, following each client’s script. The role includes answering and placing calls, taking messages, scheduling appointments, collecting new customer details, and transferring calls. Representatives also support customers through live chat, text, and email, while keeping accurate notes across multiple computer systems. The position requires availability for at least one weekend shift, Saturday or Sunday. Full-time and part-time schedules are available.

Requirements

• Clear, friendly spoken and written communication.
• Patience and empathy, including during busy periods.
• Strong attention to detail and solid computer skills.
• Ability to multitask in a fast-paced office.
• Availability for at least one weekend shift, Saturday or Sunday.

Responsibilities

• Answer and place calls for clients in many industries while following each client’s script.
• Take messages, schedule appointments, collect new customer details, and transfer calls.
• Support customers through live chat, text, and email.
• Keep accurate notes across multiple computer systems.

Benefits

• Starting pay of $16.00 per hour, increasing to $16.50 per hour after 4 months.
• Weekly performance bonuses starting at $2.75 per hour, with the opportunity to earn more.
• Weekly direct deposit.
• Health, dental, and vision coverage for full-time employees.
• PTO accrued starting on day one.
• Childcare and gym membership reimbursement.
• Free training and development courses.
• Stability and room to grow with a company that has thrived for over five decades.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed