Teller - Branch Float

University Federal Credit Union • St. Joseph, MI

20h

About The Position

The Teller provides quality member service, accepts and accurately processes counter transactions, and meets established sales referral goals for Credit Union products. The position completes member transactions with accuracy, timeliness, courtesy, confidentiality, and professionalism; meets referral goals assigned by the Branch Manager; and performs branch opening and closing, general account maintenance, and cash-handling duties. Cash responsibilities include maintaining and balancing a cash drawer, operating a cash dispense machine, buying and selling cash to the vault, verifying cash, and keeping cash orderly. The role travels to branches within the region.

Requirements

• High school diploma or equivalent.
• At least one year of customer service experience.
• Sales or referral experience with proven results.
• Honesty and integrity.
• Basic math knowledge.
• Working knowledge of a ten-key calculator, computer keyboard, and computer programs such as Microsoft Word, Outlook, and the Internet.
• Ability to interact positively and professionally with members and provide quality customer service.
• Ability to work with a wide variety of people and demonstrate patience, empathy, and care.
• Knowledge of Credit Union products and services.
• Self-motivation and demonstrated referral skills.
• Valid driver's license.
• Problem-solving, time-management, and interpersonal skills; drive for results; ability to deal with ambiguity; courage; customer focus; integrity and trust; self-development; and business acumen.
• Ability to understand banking regulations, Credit Union systems, and procedures.
• Ability to work under pressure, solve problems, concentrate in a multitasking environment, and maintain a positive attitude and professional image.

Nice To Haves

• At least one year of cash-handling experience.

Responsibilities

• Complete members' transactions at the teller window accurately, promptly, courteously, confidentially, and professionally.
• Meet established sales referral goals assigned by the Branch Manager.
• Open and close the branch and perform general account maintenance.
• Maintain and balance the cash drawer.
• Operate the cash dispense machine.
• Buy and sell cash to the vault, verify cash, and keep cash orderly.
• Analyze member accounts to determine needs and engage members in conversations to increase product penetration.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED