Teller - Branch Float

United Federal Credit Union • Saint Joseph, MI

21h

About The Position

The Teller provides quality member service by accepting and accurately processing counter transactions and meeting established sales referral goals for Credit Union products. The role completes member transactions at the teller window, opens and closes the branch, performs general account maintenance, and manages cash, including balancing a drawer, operating a cash dispense machine, buying and selling cash to the vault, verifying cash, and keeping it orderly. This branch float position requires travel to branches within the region.

Requirements

• High school diploma or equivalent.
• At least one year of customer service experience.
• Sales or referral experience with proven results.
• Valid driver’s license.
• Honesty and integrity, basic math knowledge, and working knowledge of a ten-key calculator, computer keyboard, and programs such as Microsoft Word, Outlook, and the Internet.
• Ability to interact positively and professionally with members, provide quality customer service, and work with a wide variety of people.
• Knowledge of Credit Union products and services and ability to engage members to increase product penetration.
• Self-motivation and demonstrated referral skills.
• Ability to understand banking regulations, Credit Union systems, and procedures; work under pressure; solve problems; and concentrate in a multitasking environment.
• Ability to maintain a positive attitude and professional image and to empathize with members while being patient and caring.
• Ability to stand for long periods, move throughout the Credit Union, and lift coin bags weighing up to 50 pounds.

Nice To Haves

• At least one year of cash-handling experience.

Responsibilities

• Complete members’ teller-window transactions accurately, promptly, courteously, confidentially, and professionally.
• Meet sales referral goals assigned by the Branch Manager.
• Open and close the branch and perform general account maintenance.
• Maintain and balance the cash drawer.
• Operate the cash dispense machine; buy and sell cash to the vault; verify and organize cash.
• Analyze member accounts to determine needs and engage members in conversations about Credit Union products and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED