Teller - Branch Float - Northwest

University Federal Credit Union • Reno, NV

1d

About The Position

The Teller provides quality member service by accepting and accurately processing counter transactions and meeting established sales referral goals for Credit Union products. The position completes member transactions with accuracy, timeliness, courtesy, confidentiality, and professionalism; meets sales referral goals assigned by the Branch Manager; and opens and closes the branch and performs general account maintenance. Cash-related duties include maintaining and balancing a cash drawer, operating a cash dispense machine, buying and selling cash to the vault, verifying cash, and keeping cash orderly.

The role requires daily contact with Credit Union members, staff, and managers. It involves travel to branches within the region. Work is normally performed in a climate-controlled office with moderate noise and limited exposure to extreme temperatures, poor ventilation, fumes, or gases. The position may require long or unpredictable hours to accommodate deadlines or special meetings.

Requirements

• High school diploma or equivalent.
• At least one year of customer service experience.
• Sales or referral experience with proven results.
• Honesty and integrity; basic math knowledge; and working knowledge of a ten-key calculator, computer keyboard, and programs such as Microsoft Word, Outlook, and the Internet.
• Ability to interact positively and professionally with members, provide quality customer service, and enjoy dealing with a wide variety of people.
• Knowledge of Credit Union products and services and ability to engage members in conversations to increase product penetration.
• Self-motivation and demonstrated referral skills.
• Valid driver's license.
• Problem solving, drive for results, time management, dealing with ambiguity, courage, interpersonal savvy, customer focus, integrity and trust, self-development, and business acumen.
• Ability to analyze member accounts to determine needs; understand banking regulations, Credit Union systems, and procedures; work under pressure; concentrate in a multitask environment; and maintain a positive attitude and professional image.
• Ability to empathize with members and be patient and caring.
• Ability to stand for long periods and move throughout the Credit Union; manual dexterity for handling cash and Branch Services equipment; and ability to lift 50 pounds when lifting coin bags.

Nice To Haves

• At least one year of cash-handling experience is preferred.

Responsibilities

• Complete members' transactions at the teller window accurately, promptly, courteously, confidentially, and professionally.
• Meet sales referral goals assigned by the Branch Manager.
• Open and close the branch and perform general account maintenance.
• Maintain and balance the cash drawer; operate the cash dispense machine; buy and sell cash to the vault; verify cash and keep it orderly.
• Travel to branches within the region.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED