Float Teller (North Herkimer branch)
About The Position
The Float Teller specializes in the branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. This role processes a variety of financial transactions accurately and efficiently and frequently travels to different branches within a designated area to assist branch staff as needed. The position provides exceptional service to branch customers, resolves routine customer problems promptly, and works with appropriate Bank areas to resolve branch-related operational issues. The jobholder is expected to demonstrate empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking. Staying current on operational changes and making sound risk-management decisions are important to help manage preventable losses and reduce fraudulent activity.
Requirements
- High school diploma or equivalent (GED).
- At least 6 months of customer service experience, including data entry and/or cash handling experience.
- Ability to travel easily between branches as needed.
- Proven verbal communication and interpersonal skills.
- Demonstrated ability to provide exceptional customer service.
- Well-organized, with proven time-management and prioritization skills.
- Proficiency with internet user-level technology.
Nice To Haves
- Bilingual, based on branch needs.
Responsibilities
- Follow established customer service standards, understand customer needs, and deliver solutions at important moments.
- Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities that meet their needs.
- Manage the lobby by greeting customers, proactively identifying their immediate needs, and taking ownership of addressing them.
- Balance and process customer transactions accurately and efficiently in accordance with Bank Policy.
- Own escalated account-service issues through resolution and accurately log customer complaints in the appropriate system.
- Identify sales opportunities and introduce customers to the appropriate banking partner.
- Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire transfer activities.
- Process customer and account maintenance accurately.
- Complete Consumer AML, BSA, and KYC-related activities.
- Follow applicable compliance and operational risk controls in accordance with Company and regulatory standards and policies.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
- Complete other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
