Float Teller - North Region

Park National Bank•Mount Vernon, OH

About The Position

The Float Teller serves customers, prospective customers, and bank associates promptly and professionally, in accordance with Park Promises and Serving More standards. The role processes transactions accurately and on time, supports customers with product and service information, refers loan and deposit prospects to subject matter experts, and helps resolve requests and issues. The teller protects bank assets by following cash security, information security, operational, and regulatory procedures, and completes required product, digital product, financial services, sales, and other training. This position travels between North Central Region branches to provide coverage as needed. The home office is the Mount Vernon Downtown Office. Branches expected to be covered include all Mount Vernon locations, Centerburg, Danville, Mount Gilead, Bellville, and periodically Fredericktown. Operating hours vary by location, with schedule flexibility needed Monday through Friday between 9:00 a.m. and 6:00 p.m. and Saturday between 9:00 a.m. and 2:00 p.m. The role is expected to work two to three Saturday shifts per month and generally 37.5 to 40 hours per week; at least 37.5 hours per week is required to maintain full-time status. The position is hourly and not eligible for sponsorship.

Requirements

High school diploma or equivalent.
Ability to communicate verbally and in writing.
Ability to understand and follow directions.
Ability to adapt to change.
Basic computer skills.
Organizational skills and attention to detail.
Ability to multitask and manage priorities.
Ability to work as part of a team and independently.
Active listening skills and ability to identify customer needs and recommend products and services.
Ability to handle basic customer issues.
Ability to remain standing in a stationary position for at least 75% of the time.
Ability to operate a computer constantly and communicate verbally with customers and coworkers to discuss and observe account information and exchange accurate information.
Ability to bend and lift up to 25 pounds daily, raise arms up to 90 degrees, and use hand dexterity to find and count currency.
Schedule flexibility within Monday–Friday 9:00 a.m.–6:00 p.m. and Saturday 9:00 a.m.–2:00 p.m., including two to three Saturday shifts per month.
Ability to travel among the listed North Central Region branches.

Nice To Haves

0–2 years of prior cash handling, sales, or customer service experience.

Responsibilities

Serve customers, prospective customers, and bank associates promptly and professionally in accordance with Park Promises and Serving More standards.
Process transactions accurately, promptly, and according to bank procedures.
Represent the bank professionally through knowledgeable, courteous customer interactions and prompt resolution of requests, inquiries, and issues.
Refer loan and deposit customers or prospects to subject matter experts.
Complete ongoing product knowledge, digital product knowledge, financial services, sales-oriented, and required course training.
Use product knowledge to assist customers and suggest products and services that meet their needs.
Protect bank assets by following processes and procedures for branch and cash security, negotiable instruments, information security, and applicable regulations.
Complete periodic in-branch communication and promotional activities, when applicable.
Communicate recommendations for improving workflow and customer service.
Maintain awareness of and comply with bank compliance requirements, risk management concepts, expectations, policies, and procedures in daily work.
Deliver consistent, high-level service in accordance with Serving More standards.
Travel between North Central Region branches to provide coverage as needed.
Perform other duties as assigned.