Float Teller (Dewitt Branch)

M&T Bank•Syracuse, NY

7d•Onsite

About The Position

As a Float Teller, you will support branch customer experiences through digital engagement, lobby management, transaction processing, and retail servicing. You will process financial transactions accurately and efficiently and travel to different branches within a designated area to assist branch staff as needed. The role provides exceptional service, resolves routine customer problems, and coordinates with appropriate Bank teams to address branch operational issues. It also requires staying current on operational changes and making sound risk-management decisions to help prevent losses and reduce fraudulent activity. The position calls for empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking in support of the Company’s culture and brand. You will promote an environment that supports belonging and reflects the M&T Bank brand.

Requirements

High school diploma or equivalent (GED).
At least 6 months of customer service experience, including data entry and/or cash handling experience.
Ability to travel between branches as needed.
Proven verbal communication skills.
Proven interpersonal skills.
Demonstrated exceptional customer service ability.
Well-organized.
Proven time-management skills.
Proven prioritization skills.
Proficient with internet user-level technology.
Ability to stand for long periods of time.
Prolonged use of hands and fingers.
Ability to lift objects weighing 5 to 30 lbs.
Ability to read fine print.
Ability to interact with customers in an open, face-to-face work environment.

Nice To Haves

Bilingual ability, based on branch needs.

Responsibilities

Adhere to customer service standards, understand customer needs, and deliver appropriate solutions.
Educate customers through shoulder-to-shoulder digital demonstrations and identify suitable self-service opportunities.
Manage the lobby by greeting customers, proactively identifying their immediate needs, and taking ownership of addressing them.
Accurately balance and efficiently process customer transactions in accordance with Bank Policy.
Own escalated account service issues through resolution and accurately log customer complaints in the appropriate system.
Identify sales opportunities and introduce customers to the appropriate banking partner.
Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire transfer activities.
Accurately process customer and account maintenance.
Complete Consumer AML, BSA, and KYC-related activities.
Follow applicable compliance and operational risk controls, Company policies, and regulatory standards.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Coordinate with appropriate Bank areas to resolve branch operational issues efficiently and accurately.
Stay current on operational changes and make sound risk-management decisions to help prevent losses and reduce fraudulent activity.
Complete other related duties as assigned.