BRANCH/CALHOUN COUNTY FLOAT TELLER

Southern Michigan Bank & Trust•Union City, MI

About The Position

The Float Teller provides customer service by explaining and processing financial services and maintaining accurate records. The role travels to multiple branches within the county to provide assistance where needed and supports customers throughout their banking relationship. The teller identifies customer needs, promotes and processes bank products and services, handles branch transactions and cash operations, and helps maintain branch organization and operations. The position may lead a branch in the absence of management and mentor or train incoming Tellers and Universal Bankers. The role has access to highly confidential information and requires professionalism, confidentiality, and a positive customer-service approach. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or GED.
One to three weeks of training and at least one year of equivalent combined education and experience.
Attentiveness to detail.
Basic computer skills, including Microsoft Word and Excel.
General math skills.
Ability to solve practical problems and handle situations with limited standardization.
Ability to interpret written, oral, diagram, or schedule-form instructions.
Interpersonal and problem-solving skills, with a positive, willing-to-assist approach to internal and external customers.
Ability to maintain confidentiality and professionalism.
Ability to perform the essential duties satisfactorily; reasonable accommodation may be made for individuals with disabilities.
Regularly talk or hear; frequently sit, use hands to handle or feel objects, and reach with hands and arms; occasionally stand, walk, climb or balance, stop, kneel, crouch, or crawl.
Frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 25 pounds.
Close, distance, and color vision, depth perception, and ability to adjust focus.

Nice To Haves

Customer service experience.
Cash-handling experience.
Banking experience.
Knowledge of the Jack Henry suite of programs, including Xperience and Synapsys.
Knowledge of TCRs, PTMs, and coin machines.

Responsibilities

Travel to multiple branches within the county to assist where needed.
Build and maintain customer relationships by providing high-quality service.
Assist customers from start to finish, acting as a full relationship manager.
Interview customers to obtain information and proactively sell bank products and services, including checking, savings, Individual Retirement Accounts, Certificates of Deposit, and Savings Bonds.
Open new accounts using needs-based techniques.
Discuss, sell, complete applications for, and close consumer loans.
Discuss, sell, and refer electronic services, Wealth Management, and Commercial/Mortgage loan services.
Resolve branch operations matters.
Understand and support marketing initiatives.
Clean and organize the branch and work area.
Service, audit, and balance drawers, vaults, TCRs, PTMs, coin machines, and other branch technology within established guidelines.
Prepare, verify, and order incoming and outgoing cash shipments.
Prepare and sign cashier’s checks, loan checks, and wires within assigned limits.
Open, close, and lead the branch during the absence of management.
Close accounts when necessary.
Discuss and process overrides for less-experienced tellers.
Mentor and train incoming Tellers and Universal Bankers.
Maintain confidentiality and professionalism when handling sensitive information.