Teller - Branch Float - Northwest

United Federal Credit Union • Reno, NV

2d • Onsite

About The Position

The Teller provides quality member service by accepting and accurately processing counter transactions and meeting established referral goals for Credit Union products. The position handles member transactions, supports sales referrals, and performs branch opening and closing and general account maintenance. It also includes maintaining and balancing a cash drawer, operating a cash dispense machine, buying and selling cash to the vault, and verifying and organizing cash. This Branch Float role requires travel to branches within the region.

Requirements

• High school diploma or equivalent.
• At least one year of customer service experience.
• Sales or referral experience with proven results.
• Honesty and integrity.
• Basic math knowledge.
• Working knowledge of a ten-key calculator, computer keyboard, and programs such as Microsoft Word, Outlook, and the Internet.
• Ability to interact with members in a positive, professional manner and provide quality customer service.
• Ability to enjoy dealing with a wide variety of people.
• Knowledge of Credit Union products and services.
• Ability to engage members in conversations to increase product penetration.
• Self-motivation and demonstrated referral skills.
• Valid driver’s license.
• Problem-solving, results-driven, time-management, ambiguity-management, interpersonal, customer-focus, integrity, self-development, and business-acumen competencies.
• Ability to analyze member accounts, understand banking regulations and Credit Union systems and procedures, work under pressure, concentrate in a multitasking environment, maintain a positive attitude and professional image, and empathize with members.
• Ability to stand for long periods and move throughout the Credit Union; manual dexterity for handling cash and operating branch equipment; and ability to lift 50 pounds when lifting coin bags.
• Ability to travel to branches within the region.

Nice To Haves

• At least one year of cash-handling experience is preferred.

Responsibilities

• Complete members’ transactions at the teller window accurately, promptly, courteously, confidentially, and professionally.
• Meet sales referral goals assigned by the Branch Manager.
• Open and close the branch and perform general account maintenance.
• Maintain and balance the cash drawer.
• Operate the cash dispense machine.
• Buy and sell cash to the vault, verify cash, and keep cash orderly.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED