Branch/Calhoun County Float Teller

Southern Michigan Bank & Trust•Union City, MI

About The Position

The Float Teller provides customer service by explaining and processing financial services and maintaining accurate records. This role travels among multiple branches within the county to assist where needed, supports branch operations, and builds customer relationships by helping customers identify and use banking products and services. The position may open or close and lead a branch in the absence of management, within assigned limits and established guidelines. The role requires professionalism, confidentiality, attention to detail, customer service and problem-solving skills, and the ability to work beyond normal duties as circumstances require. The work environment is usually moderate or conversational in noise level.

Requirements

High school diploma or GED.
One to three weeks of training and at least one year of equivalent combined education and experience.
Ability to perform essential duties satisfactorily and maintain confidentiality and professionalism.
Attentiveness to detail.
Basic computer skills, including Microsoft Word and Excel.
General math skills.
Interpersonal and problem-solving skills, and the ability to interpret written, oral, diagram, or schedule instructions.
Ability to solve practical problems in situations with limited standardization.
Ability to work positively with internal and external customers and assist beyond normal job duties as needed.
Ability to handle highly confidential information professionally.

Nice To Haves

Customer service, cash handling, and banking experience.
Knowledge of Jack Henry programs, including Xperience and Synapsys.
Knowledge of TCRs, PTMs, and coin machines.

Responsibilities

Travel to multiple branches within the county to provide assistance where needed.
Build and maintain customer relationships by providing high-quality service and assisting customers throughout their banking relationship.
Interview customers to obtain information and proactively sell bank products and services, including checking and savings accounts, individual retirement accounts, certificates of deposit, and savings bonds.
Open new accounts using needs-based techniques.
Discuss, sell, process applications for, and close consumer loans.
Discuss, sell, or refer customers to electronic services, Wealth Management, and Commercial/Mortgage loan services.
Resolve branch operations matters and support marketing initiatives.
Clean and organize the branch and work area.
Service, audit, and balance drawers, vaults, TCRs, PTMs, coin machines, and other branch technology within established guidelines.
Prepare, verify, and order incoming and outgoing cash shipments.
Prepare and sign cashier’s checks, loan checks, and wires within assigned limits.
Open, close, and lead the branch during management’s absence.
Close accounts when necessary.
Discuss and process overrides for less experienced tellers.
Mentor and train incoming Tellers and Universal Bankers.
Perform other duties and responsibilities as assigned.