Teller - Branch Float

United Federal Credit Union • Niles, MI

23h

About The Position

The Teller provides quality member service by accepting and accurately processing counter transactions and meeting established sales referral goals for Credit Union products. The role includes completing members’ transactions at the teller window with accuracy, timeliness, courtesy, confidentiality, and professionalism; meeting sales referral goals assigned by the Branch Manager; and opening and closing the branch. The Teller also performs general account maintenance, maintains and balances a cash drawer, operates a cash dispense machine, buys and sells cash to the vault, verifies cash, and keeps cash orderly.

The position involves daily personal contact with Credit Union members and daily personal, written, and phone contact with Credit Union staff and managers. Work is normally performed in a climate-controlled office with moderate noise. The role requires travel to branches within the region. The workday may be unpredictable, and long hours may be required to accommodate deadlines or special meetings.

Requirements

• High school diploma or equivalent.
• At least one year of customer service experience.
• Sales or referral experience with proven results.
• Honesty and integrity.
• Basic math knowledge.
• Working knowledge of a ten-key calculator, computer keyboard, and computer programs such as Microsoft Word, Outlook, and the Internet.
• Ability to interact with members positively and professionally and a strong commitment to quality customer service.
• Ability to enjoy dealing with a wide variety of people.
• Knowledge of Credit Union products and services and ability to engage members in conversations to increase product penetration.
• Self-motivation and demonstrated referral skills.
• Valid driver’s license.
• Ability to analyze member accounts to determine needs; understanding of banking regulations, Credit Union systems, and procedures; ability to work under pressure, solve problems, concentrate in a multitasking environment, maintain a positive attitude and professional image, and empathize with members while being patient and caring.
• Competencies include problem solving, drive for results, time management, dealing with ambiguity, demonstrating courage, interpersonal savvy, customer focus, integrity and trust, self-development, and business acumen.
• Ability to stand for long periods, move throughout the Credit Union, perform manual tasks involving cash and branch services equipment, and lift coin bags weighing up to 50 pounds.

Nice To Haves

• At least one year of cash-handling experience is preferred.

Responsibilities

• Complete members’ teller-window transactions accurately, promptly, courteously, confidentially, and professionally.
• Meet sales referral goals assigned by the Branch Manager.
• Open and close the branch and perform general account maintenance.
• Maintain and balance the cash drawer; operate the cash dispense machine; buy and sell cash to the vault; verify cash; and keep cash orderly.
• Travel to branches within the region.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED