Teller - W Salem

OnPoint Credit Union•Salem, OR

13d•Onsite

About The Position

OnPoint is a community-owned credit union in Oregon that emphasizes investing in its employees, members, and community. The Teller is a welcoming point of contact for members and non-members, handling routine financial transactions and helping members identify products and services that support their financial needs. The role combines accurate transaction processing with attentive member service, education, referrals, and sales activity. The position is based at the West Salem location. Branch operating hours are Monday through Thursday, 9 AM–5:30 PM; Friday, 9 AM–6 PM; and Saturday, 9 AM–1 PM. The employee may be required to work a combination of hours across the workweek, Monday through Saturday. Starting pay is $22.00 per hour.

Requirements

High school diploma or GED.
At least 6–12 months of prior experience as a teller at a financial institution, in retail sales, or in a customer service position involving cash handling.
Ability to coordinate multiple assignments and prioritize work.
Ability to work effectively both independently and as part of a team while meeting and exceeding goals.
Proficiency in counting cash, arithmetic, using a ten-key calculator, and basic computer skills.
Strong member service, sales, interpersonal communication, problem-solving, motivation, organization, and self-management skills.
Ability to understand and comply with compliance requirements.
Ability to assist with or lift 50-pound bags of coin.
Ability to stand for extended periods, up to four hours at a time.
Ability to demonstrate urgency when assisting members.

Nice To Haves

Bilingual skills are highly desired.

Responsibilities

Welcome members and non-members with attentive, friendly service and ensure their needs are met.
Process and accurately document teller transactions, including deposits, withdrawals, advances, and payments, according to established procedures.
Determine whether negotiable items and member identification are acceptable.
Identify and address members’ questions and concerns and offer solutions.
Ask questions to uncover member needs and cross-sell products and services.
Refer members to appropriate staff or open products and services when appropriate.
Assist with lobby traffic management so members are helped in a timely manner and feel welcome.
Stay informed about the credit union’s financial services and tools and educate members about available offerings.
Maintain and balance the cash drawer within credit union guidelines.
Work to meet or exceed product and service cross-sale goals.
Perform additional duties as required by the Management Team.