CSR/Teller - W 21st

Peoples Bank and Trust•Wichita, KS

About The Position

The CSR/Teller works directly with customers in a professional banking environment and performs advanced administrative, technical, and professional duties. The role recommends products and services to customers and business entities to improve their banking experience, supports customer relationships, and carries out customer service and teller functions. This position reports to the Frontline Manager. The role requires knowledge of Peoples Bank and Trust products, services, policies, and procedures. Work takes place in a climate-controlled professional office environment with adequate lighting. Schedules may include occasional Saturday attendance depending on branch location and business needs.

Requirements

High school diploma or equivalent required.
Advanced knowledge and understanding of Peoples Bank and Trust products and services, and of the policies and procedures related to services provided.
Attention to detail.
Ability to assess businesses to determine customer needs and make recommendations.
Strong written and verbal communication skills.
Self-motivation and self-management.
Problem-solving ability.
Organizational and analytical skills.
Interpersonal skills and ability to build customer relationships.
Time-management skills.
Computer literacy.
Strong ability to multitask.
Applied leadership and mentoring/training ability.
Ability to speak effectively and communicate clearly.
Ability to hear average conversations in an office environment around customers and bank personnel.
Ability to type throughout the day and use hands to type and maneuver a mouse.
Vision abilities include close, color, and peripheral vision, depth perception, and ability to adjust focus, with 20/20 vision with or without eyeglasses or contacts.
Ability to occasionally lift or move up to 20 pounds unassisted, and to stand, sit, bend, kneel, squat, and walk for long periods.
Ability to deal with a variety of variables under limited standardization.
Strong numeric capabilities, including adding, subtracting, multiplying, and dividing using whole numbers and common fractions.
Ability to read, analyze, and interpret documents and communicate clearly.

Nice To Haves

2+ years of banking or customer service experience preferred.

Responsibilities

Engage customers according to the bank’s Benchmark Service Standards.
Foster ongoing relationships that improve customer commitment.
Recommend products to customers based on their needs.
Respond to customer requests with simple, knowledgeable guidance to resolve issues.
Project a favorable image of the bank to the community.
Open and maintain personal, business, trust, and estate accounts.
Demonstrate commitment to and participate in the bank’s High Performance Growth Strategy.
Cash checks and handle deposits and miscellaneous transactions, including cash advances, gift cards, and BBOK credit card payments.
Maintain a balanced cash drawer.
Assist with mail and night drop transactions.
Answer teller-related questions on incoming phone calls.
Assist with balancing issues, vault balancing, and ordering money; shadow new tellers as needed.
Initiate and maintain customer contact through customer interaction, call activity, and community involvement.
Build and maintain professional working relationships with internal departments to drive products, services, and referrals and achieve customer satisfaction.
Perform other duties as assigned.