Teller - Float

First Interstate BancSystem•Billings, MT

2d•Onsite

About The Position

The Teller is based at the Billings, Montana Downtown Tower and supports other branches in Eastern Montana. The role handles daily teller transactions in branch lobbies and drive-up locations while delivering outstanding client service and developing client relationships. Tellers recognize opportunities to refer clients to additional products and other lines of business. The position processes a range of client transactions and requests, answers questions in person and by telephone, reconciles cash drawers, and follows bank operations and security procedures. It also involves using client-facing systems to record activities, incidents, and referrals; maintaining confidentiality; attending training; and supporting teammates and client service. Typical work hours vary based on scheduling and business need, and regular, predictable attendance is required.

Requirements

High School Diploma or General Education Degree (GED).
Ability to handle confidential and sensitive information with discretion.
Strong mathematical aptitude.
Excellent written and verbal communication skills.
Strong interpersonal skills.
Exceptional attention to detail.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for qualified individuals with disabilities.

Nice To Haves

Experience in a cash handling role.

Responsibilities

Process deposits and loan payments, cash checks, process savings withdrawals, record night and mail deposits, sell cashier’s checks, and redeem savings bonds.
Answer clients’ questions in person and over the telephone.
Process additional transactions as needed, including preparing currency transaction reports.
Identify cross-sell and referral opportunities, inform clients about services and promotions, determine client needs, and direct clients to a banker.
Use 360View to record activities, incidents, and referrals to business partners and other lines of business.
Process consumer credit card applications.
Complete special client requests, including closing accounts, ordering checks, exchanging foreign currency, providing special statements or copies, completing referrals, and performing safe-deposit box procedures.
Reconcile the cash drawer by verifying transactions, counting and packaging currency and coin, submitting excess cash and mutilated currency to the vault custodian, and maintaining appropriate cash supplies.
Comply with bank operations and security procedures, including dual-control functions, maintaining client traffic surveys, auditing other teller currency, and assisting in certification of proof.
Protect client confidentiality and bank operations, and caution others about potential breaches.
Attend training sessions to enhance job knowledge.
Support client service and bank success by welcoming new or different requests and helping team members accomplish results.
Demonstrate basic product knowledge and proficiency with client-facing systems, and complete work accurately with minimal errors.
Participate in volunteer activities.
Maintain regular and predictable attendance.