Teller - Float

F&M Bank•Montpelier, OH

About The Position

At F&M, bank tellers handle financial transactions while establishing and nurturing lasting customer relationships. The Teller is expected to manage transactions carefully and accurately, provide superior customer service, and reinforce the bank’s reputation for trustworthiness and accountability. The role includes identifying customer needs, building awareness of bank products and services, and making referrals. The employee will float to branch locations within an assigned region as designated by a leader. The position is scheduled Monday through Saturday, generally with a day off, and may require occasional extended hours to accommodate business needs. Branch travel is required.

Requirements

High school diploma or equivalent; or one to three months of related experience and/or training; or an equivalent combination of education and experience.
Basic math and computer skills.
Cash-handling experience.
Excellent communication, customer service, and time-management skills.
Ability to pass a background check.
Strong dedication to accuracy and efficiency.
Valid driver’s license.
Must be eligible to be added to F&M Drivers Insurance and consent to quarterly driving record verifications.
Ability to comply with bank policies, procedures, and applicable regulatory requirements.

Responsibilities

Handle customer account transactions, including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, and opening and closing accounts.
Identify customer needs, provide information about products and services, refer customers to branch representatives, and meet referral production goals set by retail leadership.
Reconcile cash drawers at the end of shifts; count and package coins and currency; and turn in excess or damaged currency to the head teller.
Track, record, report, and store transactional information and special requests.
Provide a high level of customer service by answering questions and assisting customers warmly.
Follow bank procedures and security protocols and satisfactorily pass applicable bank policy and regulatory compliance tests.
Work with other tellers to complete daily tasks, support management with special requests, and perform other duties as assigned.
Float to branch locations within the assigned region as designated by a leader.
Comply with applicable bank policies, procedures, and regulatory requirements, including BSA, CTR, AML, OFAC, the USA PATRIOT Act, customer identification and due diligence, and reporting suspicious activities to the BSA Department.
Adhere to attendance and break policies and communicate anticipated time off or changes to break times with a supervisor.