Teller - Float

F&M Bank•Napoleon, OH

About The Position

At F&M, Tellers handle financial transactions with care and attention to detail while establishing and nurturing lasting customer relationships. The role supports the bank’s reputation for trustworthy service by managing customer transactions and records accurately, securely, and efficiently. Tellers explain products and services, identify customer needs, and make appropriate referrals while meeting bank service standards and following procedures and security protocols. This Float Teller assists business needs by traveling to branch locations within an assigned region as designated by a leader. The position works collaboratively with other tellers, supports management requests, and performs other duties as assigned. It is scheduled Monday through Saturday, generally with a day off, and may involve occasional extended hours to accommodate business needs. Branch travel is required.

Requirements

High school diploma or equivalent; or one to three months of related experience and/or training; or an equivalent combination of education and experience.
Basic math and computer skills.
Cash-handling experience.
Excellent communication, customer service, and time-management skills.
Ability to pass a background check.
Strong dedication to accuracy and efficiency.
Valid driver’s license.
Must be eligible to be added to F&M Drivers Insurance and consent to quarterly driving record verifications.

Responsibilities

Handle customer account transactions, including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, and opening and closing accounts.
Identify customer needs, provide information about new products and services, and refer customers to branch representatives.
Meet and exceed referral production goals set by retail leadership.
Reconcile cash drawers at the end of each shift; count and package coins and currency; and turn excess or damaged currency in to the head teller.
Track, record, report, and store transactional information and special requests.
Provide a high level of customer service by answering questions and assisting customers warmly.
Follow applicable bank policies, procedures, security protocols, and regulatory requirements, including BSA, AML, OFAC, and USA PATRIOT Act requirements.
Complete Currency Transaction Reports accurately when applicable, follow customer identification and due diligence requirements, and report suspicious activity to the BSA Department.
Work with other tellers to complete daily tasks, demonstrate respect and professionalism, be prompt, and support management with special requests as needed.
Float to branch locations within the assigned region as designated by a leader.
Meet bank policy and regulatory compliance testing requirements applicable to the position.
Adhere to attendance and break policies and communicate anticipated time off or changes to break times to a supervisor.
Perform other duties as assigned.