Teller Full Time (40 hours)

Hancock Whitney Bank • Denham Springs, LA

9d

About The Position

The Teller delivers accurate, efficient, and personalized client service while handling financial transactions and servicing requests. The role builds client relationships, promotes digital banking solutions, identifies opportunities to refer clients to internal business partners, and supports financial center operations. The Teller is responsible for following risk management, compliance, and security standards and maintaining accurate cash balances and professional work standards. The position requires availability during financial center hours, including evenings and weekends, and travel as required.

Requirements

• High school diploma or GED.
• At least 6 months of cash-handling, retail, or teller experience.
• Comply with applicable federal, state, and local banking laws and regulations, including the Bank Secrecy Act.
• Ability to work financial center hours, including weekends and evenings, and travel as required.
• Ability to work under stress and meet deadlines.
• Ability to lift, move, or carry approximately 50 pounds if required to perform essential job functions, subject to accommodation where applicable.

Nice To Haves

• Previous sales and referral experience is strongly preferred.

Responsibilities

• Deliver exceptional client interactions emphasizing accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
• Handle client transactions, including deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
• Respond to servicing requests, including account maintenance and service charge inquiries, using product and procedural knowledge to resolve issues.
• Build, maintain, and grow client relationships through personalized in-person interactions and outbound phone calls.
• Educate clients about mobile, online, and ATM banking solutions to encourage convenience and self-service adoption.
• Refer clients to internal business partners when financial needs are identified.
• Support financial center operations, including opening and closing procedures, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
• Help manage operational loss through fraud detection, placing holds, seeking supervisory overrides when needed, and maintaining strong balancing standards.
• Follow risk management, compliance, and security standards to maintain operational and financial soundness.
• Maintain professionalism in appearance and demeanor and keep the workstation organized.
• Manage lobby traffic by greeting, engaging, and directing clients.
• Perform research, special projects, and other duties assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED