Teller

Arizona Financial Credit Union • Phoenix, AZ

2d

About The Position

The Teller is responsible for providing an excellent member experience by showing care, delivering service with energy, and taking ownership of being an expert in problem resolution. The role processes transactions, supports members with account maintenance, and proactively identifies products and services that may help members achieve financial success. It also serves as Lobby Director, welcoming members and guiding them through their branch service experience.

Requirements

• High school diploma or GED.
• One year of experience in retail, customer service, or a financial institution.
• Knowledge of PC software applications in Windows and Word.
• Ability to type 45 words per minute.
• Ability to read, write, speak, and use proper grammar in English.
• Ability to read, interpret, and analyze written instructions, correspondence, and procedure manuals.
• Ability to write simple business correspondence.
• Ability to communicate verbally in person and by telephone.
• Ability to speak effectively with members about sensitive inquiries or complaints.
• Ability to apply commonsense understanding when dealing with problems involving variables in standardized situations.
• Ability to calculate rates, ratios, and percentages.

Responsibilities

• Process transactions, including cash handling.
• Maintain in-depth knowledge of products, services, and partnerships.
• Identify and offer products and services that are in members’ best interests, meeting the minimum monthly successful referral goal.
• Emphasize product features and explain how products solve member problems to achieve sales goals.
• Build interpersonal skills and relationships with a wide variety of people to achieve sales goals.
• Communicate confidently with members and make sales presentations.
• Clearly convey product benefits to members.
• Use consultative sales techniques to proactively offer products and services that support members’ financial success.
• Complete account maintenance requests.
• Educate members on self-service options, including online and mobile banking and ATMs.
• Serve as Lobby Director by welcoming members into the branch and actively guiding them through their service experience.
• Adhere to security guidelines, including BSA, CIP, CTR, and SAR.
• Continuously improve by applying feedback.
• Perform other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED