Teller - Float

Columbia Bank•Irvine, CA

1d•Onsite

About The Position

The Teller - Float is often the first point of contact for clients and helps deliver Columbia Bank’s Breakthrough Client Service Standards. With guidance from the Float Manager, Branch Managers, and Assistant Branch Managers, the role ensures banking transactions are completed accurately, ethically, and in compliance with bank procedures and regulations. The position travels within a geographic area to provide staffing support at branches that need coverage. The Teller performs teller transactions and cash-handling functions confidentially and accurately, including deposits, withdrawals, cash advances, payments, transfers, check cashing, and cash drawer balancing. The role also completes daily tasks that help maintain branch integrity, such as using double custody when balancing ATMs, processing night-drop deposits and returned mail, balancing negotiable instruments and credit card machines, and updating lobby rate sheets and brochures. The Teller mitigates risk by safeguarding cash and promptly accounting for or transferring funds. The role serves internal and external clients by anticipating needs, providing proactive solutions, and resolving problems in alignment with the bank’s service standards. The Teller maintains current knowledge of the bank’s products, services, and changes; discusses clients’ financial needs; and identifies and refers appropriate basic banking products to business partners in support of branch referral goals. The position is fully onsite at the posted location and may involve travel among branches in a geographic area.

Requirements

High school diploma or GED.
Ability to learn and comply with all bank policies, procedures, and systems.
Exceptional attention to detail and accuracy with written numbers, words, and verbal and written instructions.
Ability and willingness to build relationships with clients and other bank associates.

Nice To Haves

One year of previous banking or customer service experience.
Bilingual ability.

Responsibilities

Travel within a geographic area to provide staffing support at branches that need coverage.
Perform teller transactions and cash-handling functions accurately and confidentially, including deposits, withdrawals, cash advances, payments, transfers, check cashing, and cash drawer balancing.
Complete daily branch tasks that maintain branch integrity, including balancing ATMs using appropriate double custody, processing night-drop deposits and returned mail, balancing negotiable instruments and credit card machines, and updating lobby rate sheets and brochures.
Safeguard cash and promptly account for or transfer funds to mitigate risk.
Interact with internal and external clients, anticipate their needs, provide proactive solutions, and resolve problems in accordance with the bank’s service standards.
Maintain knowledge of Columbia Bank’s products and services and stay current on changes.
Discuss and identify clients’ financial needs and offer appropriate products and services.
Identify and refer basic banking products to appropriate business partners in support of branch referral goals.

Benefits

Professional development through tailored premier banker programs.
Career growth paths.
Medical, dental, and vision plans for eligible associates.
401(k) retirement savings plan with employer match for qualifying associate contributions.
Employee assistance program.
Life insurance.
Disability insurance.
Tuition assistance.
Mental health resources.
Identity theft protection.
Legal support.
Auto and home insurance.
Pet insurance.
Access to an online discount marketplace.
Paid vacation, sick days, volunteer days, and holidays.
The role may be eligible for performance-based incentive compensation.