Teller - Float

M&T Bank•Lemoyne, PA

3d•Onsite

About The Position

As a Float Teller, you will support branch customer experiences through digital engagement, lobby management, transaction processing, and retail service interactions. You will process financial transactions accurately and efficiently and travel to different branches within a designated area to assist branch staff as needed. The role provides exceptional service to branch customers, resolves routine problems promptly, and works with appropriate Bank teams to resolve branch operational issues. The jobholder is expected to stay current on operational changes and make sound risk-management decisions to help prevent losses and reduce fraudulent activity. The position calls for empathy, customer focus, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking in support of the Company’s culture and brand.

Requirements

High school diploma or equivalent (GED).
At least 6 months of customer service experience, including data entry and/or cash handling experience.
Ability to travel easily between branches on an as-needed basis.
Proven verbal communication skills.
Proven interpersonal skills.
Demonstrated exceptional customer service ability.
Well-organized.
Proven time-management skills.
Proven prioritization skills.
Proficiency with internet user-level technology.
Ability to stand for long periods of time.
Prolonged use of hands and fingers.
Ability to lift objects weighing 5–30 lbs.
Ability to read fine print.
Ability to interact with customers in an open, face-to-face work environment.

Nice To Haves

Bilingual ability based on branch needs.

Responsibilities

Follow established customer service standards and provide a differentiated experience by understanding customer needs and delivering relevant solutions.
Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service options that meet their needs.
Manage the lobby by greeting customers, proactively identifying their immediate needs, and taking ownership of addressing them.
Accurately balance and efficiently process customer transactions in accordance with Bank Policy.
Own escalated account service issues through resolution and accurately log customer complaints in the appropriate system.
Identify sales opportunities and introduce customers to the appropriate banking partner.
Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire transfer activities.
Accurately process customer and account maintenance.
Complete Consumer AML, BSA, and KYC-related activities.
Follow applicable compliance and operational risk controls in accordance with Company and regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Complete other related duties as assigned.
Travel between branches as needed to assist branch staff.
Interact with appropriate Bank areas to ensure branch-related operational issues are resolved efficiently and accurately.
Stay current on operational changes and demonstrate sound risk-management decisions to help manage preventable losses and reduce fraudulent activity.