Float Teller

Mercantile Bank•Alma, MI

10d•Onsite

About The Position

Mercantile Bank is hiring a full-time Float Teller based out of its Alma Northtown office. The role provides teller coverage to the Vestaburg, Shepherd, Merrill, St. Charles, Ithaca, Lansing, St. Johns, and Alma markets. This is an onsite, customer-facing position that requires travel to support branches around the Central Market. The Float Teller processes deposits, withdrawals, loan payments, check cashing, and other teller transactions in accordance with bank policies and federal regulations. The role includes maintaining and balancing a cash drawer daily, delivering courteous customer service, and representing the bank positively. The teller also identifies sales and cross-selling opportunities, meets or exceeds sales goals, makes referrals using Mercantile's Customer Relationship Management System (360 View), answers telephone inquiries, and helps customers with self-service options and appointment setting. The regular schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with some Saturdays from 8:30 a.m. to 12:30 p.m. Mercantile Bank describes itself as a community bank focused on customer relationships, community involvement, collaboration, and innovation.

Requirements

Ability to prioritize, multitask, and stay organized.
Accurate cash-handling skills, including the ability to count cash back to customers effectively.
Ability to type and enter data accurately using computer systems.
Needs-based selling skills.
Attention to detail.
Ability to function in a fast-paced and sometimes stressful environment.
Effective and efficient verbal and written interpersonal communication skills.
Ability to travel to locations around the Central Market.
High school education, GED, or equivalent job-related education and/or experience demonstrating the necessary knowledge.

Responsibilities

Process teller transactions, including deposits, withdrawals, loan payments, and check cashing, efficiently and courteously while following established policies and procedures.
Maintain a cash drawer and balance it daily.
Provide quality customer service and promote a positive image of the bank, department, and self.
Initiate sales and pursue cross-selling opportunities.
Service and refer customers to appropriate personnel using the Customer Relationship Management System (360 View).
Meet or exceed sales goals.
Answer telephone calls and direct customer inquiries to appropriate bank personnel.
Assist customers with inquiries, promote self-service options, and encourage appointment setting for specialized needs.
Travel to support branches in the Central Market.