Float Teller

Florence Bank•Northampton, MA

4d•$19 - $23•Onsite

About The Position

Florence Bank is seeking a Float Teller housed at its Main Office in Florence, Massachusetts, who can travel to all 13 locations as needed. The role handles customer transactions courteously, professionally, and accurately while following bank policies and procedures. The teller works across multiple branches as assigned to meet staffing and operational needs, maintaining flexibility and consistent service at each location. The position includes a salary range of $18.80 to $23.41. Florence Bank describes its culture as dynamic and fun, with opportunities for advancement and an average employee tenure of a decade. Benefits include paid time off, paid holidays, insurance upon hire, a 401(k) match, wellness incentives, tuition reimbursement, and a profit-sharing bonus after two full calendar years of employment. The role requires a high school diploma or GED, customer service-related experience, strong communication and interpersonal skills, math aptitude, and familiarity with current technology. Physical duties include extended standing, cash and coin counting, keyboard use, carrying coin bags up to 25 pounds, and wearing a headset for communication with drive-up customers.

Requirements

High school diploma or GED.
Experience in a customer service-related position.
Strong communication and interpersonal skills.
Strong aptitude in math.
Strong knowledge of current technology and ability to adapt to changing technology.
Ability to travel to all 13 locations as needed.
Ability to stand for extended periods, up to 7.5 hours per day.
Ability to count cash and coin for extended periods, up to 6 hours per day.
Ability to use a computer keyboard for extended periods, up to 3 hours per day.
Ability to carry coin bags weighing up to 25 pounds.
Ability to wear a headset for extended periods to communicate with drive-up customers.

Responsibilities

Provide professional service to internal and external customers.
Meet expectations for teamwork, punctuality, and regular, reliable attendance.
Perform teller transactions, including deposits, withdrawals, check cashing, loan payments, cash advances, and issuing money orders and official checks.
Operate and balance a cash drawer daily.
Process night deposit bags according to bank guidelines.
Participate in balancing ATMs.
Raise awareness of bank products and services and refer customers to appropriate employees.
Attempt to answer or resolve customer inquiries and problems.
Protect the confidentiality of non-public personal information and focus on fraud prevention.
Maintain working knowledge of Bank Secrecy Act (BSA) requirements and related policies and procedures.
Travel between and work from multiple branch locations as assigned to meet staffing and operational needs.
Complete accurate Currency Transaction Reports (CTRs) and properly identify bank customers under the bank’s Customer Identification Program.
Report apparent suspicious activity and OFAC matches to the BSA Officer and Security Officer.
Assume additional responsibilities as requested.