Teller - Float

Columbia Bank•Napa, CA

4d•Onsite

About The Position

The Teller - Float is the first point of contact for many clients and helps deliver Columbia Bank’s Breakthrough Client Service Standards. With guidance from the Float Manager, Branch Managers, and Assistant Branch Managers, the role performs banking transactions accurately, ethically, confidentially, and in compliance with bank procedures and regulations. The teller travels within a geographic area to provide staffing support at branches that need coverage. The position handles transactions such as deposits, withdrawals, cash advances, payments, transfers, and check cashing, and balances the cash drawer. It also supports daily branch operations and the integrity of branch processes, including ATM balancing using double custody, night drop deposits, negotiable instruments, returned mail, credit card machine balancing, and lobby rate sheets and brochures. The role safeguards cash and ensures prompt accounting or transfer of funds. The Teller interacts with internal and external clients, anticipates their needs, and provides proactive solutions and problem resolution in alignment with the bank’s service standards. The role requires ongoing familiarity with Columbia Bank’s products, services, and changes; discussing customers’ financial needs; offering appropriate products and services; and supporting branch referral goals by identifying basic banking needs and referring clients to the appropriate business partner. This is an onsite role at the posted location in Napa, California, with travel within a geographic area to provide branch coverage. The pay range is $20–$24; the selected candidate’s rate depends on job-related knowledge, skills, experience, education, and geographic location. The role may also be eligible for performance-based incentive compensation. Eligible associates regularly scheduled to work at least 30 hours weekly receive benefits beginning the first day of the month following hire.

Requirements

High school diploma or GED.
Ability to learn and comply with all bank policies, procedures, and systems.
Exceptional attention to detail and accuracy with written numbers, words, and verbal and written instructions.
Ability and willingness to build relationships with clients and other bank associates.

Nice To Haves

One year of previous banking or customer service experience.
Bilingual.

Responsibilities

Travel within a geographic area to cover branches that need staffing support.
Perform teller transactions and cash handling accurately and confidentially, including deposits, withdrawals, cash advances, payments, transfers, and check cashing.
Balance the cash drawer and perform daily branch tasks that maintain the integrity of branch operations.
Use appropriate double custody when balancing the ATM; process night drop deposits; balance negotiable instruments and the credit card machine; process returned mail; and update lobby rate sheets and brochures.
Safeguard money in the cash drawer and ensure prompt accounting or transfer of funds to mitigate risk.
Interact with internal and external clients, anticipate needs, and provide proactive solutions and problem resolution consistent with the bank’s client service standards.
Maintain knowledge of Columbia Bank’s products and services and stay current on changes.
Discuss and uncover customers’ financial needs to identify and offer appropriate products and services.
Support branch referral goals by identifying basic banking needs and referring clients to the appropriate business partner.

Benefits

Medical, dental, and vision plans.
401(k) retirement savings plan with employer match for qualifying associate contributions.
Employee assistance program.
Life insurance.
Disability insurance.
Tuition assistance.
Mental health resources.
Identity theft protection.
Legal support.
Auto and home insurance.
Pet insurance.
Access to an online discount marketplace.
Paid vacation, sick days, volunteer days, and holidays.
Professional development through tailored premier banker programs.
Career growth paths.