Teller - Float

M&T Bank • Hanover, PA

4d • $18 - $26

About The Position

The Float Teller specializes in branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing. The role processes financial transactions accurately and efficiently and travels frequently among branches in a designated area to assist branch staff.

The position provides exceptional service to branch customers, resolves routine problems, and works with appropriate Bank teams to address branch operational issues. It requires staying current on operational changes and making sound risk-management decisions to help prevent losses and reduce fraudulent activity. The jobholder is expected to demonstrate empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking in support of the Company’s culture and brand.

Requirements

• High school diploma or equivalent (GED).
• At least 6 months of customer service experience, including data entry and/or cash handling experience.
• Ability to travel easily between branches as needed.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Demonstrated exceptional customer service ability.
• Well-organized.
• Proven time-management skills.
• Proven prioritization skills.
• Proficiency with internet user-level technology.

Nice To Haves

• Bilingual ability based on branch needs.

Responsibilities

• Follow customer service standards, understand customer needs, and deliver appropriate solutions.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify relevant self-service opportunities.
• Manage the lobby by greeting customers, proactively identifying their immediate needs, and taking ownership of addressing them.
• Accurately balance and efficiently process customer transactions in accordance with Bank policy.
• Own escalated account-service issues through resolution and accurately record customer complaints in the appropriate system.
• Identify sales opportunities and introduce customers to the appropriate banking partner.
• Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire transfer activities.
• Accurately process customer and account maintenance.
• Complete Consumer AML, BSA, and KYC-related activities.
• Follow applicable compliance and operational risk controls in accordance with Company and regulatory standards and policies.
• Promote a workplace environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
• Travel between branches as needed to assist branch staff.
• Complete other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED