Teller - Float

M&T Bank•Baltimore, MD

5d•$19 - $29•Onsite

About The Position

As a Float Teller, you will support branch customer experiences through digital engagement, lobby management, transactional processing, and retail servicing. You will process a variety of financial transactions accurately and efficiently and travel frequently to different branches within a designated area to assist branch staff as needed. The position provides exceptional service to branch customers, resolves routine customer problems in a timely manner, and interacts with appropriate areas within the Bank to resolve branch-related operational issues efficiently and accurately. The role calls for empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit, and critical thinking. You are also expected to stay current on operational changes and make sound risk-management decisions that help prevent losses and reduce fraudulent activity.

Requirements

High school diploma or equivalent (GED).
At least 6 months of customer service experience, including data entry and/or cash handling experience.
Ability to travel easily between branches on an as-needed basis.
Proven verbal communication skills.
Proven interpersonal skills.
Proven ability to demonstrate exceptional customer service.
Well-organized.
Proven time-management skills.
Proven prioritization skills.
Proficiency with internet user-level technology.
Ability to stand for long periods of time.
Prolonged use of hands and fingers.
Ability to lift objects weighing 5 to 30 pounds.
Ability to read fine print.
Ability to interact with customers in an open, face-to-face work environment.

Nice To Haves

Bilingual ability based on branch needs.

Responsibilities

Follow customer service standards, understand customer needs, and provide solutions that create a differentiated customer experience.
Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities that meet their needs.
Manage the lobby by greeting customers, proactively identifying their immediate needs, and taking ownership of addressing them.
Balance and process customer transactions accurately and efficiently in accordance with Bank policy.
Own escalated account-service issues through resolution and accurately log customer complaints in the appropriate system.
Identify sales opportunities and introduce customers to the appropriate banking partner.
Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire-transfer activities.
Process customer and account maintenance accurately.
Complete Consumer AML, BSA, and KYC-related activities.
Follow applicable compliance and operational risk controls in accordance with Company and regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Stay current on operational changes and make sound risk-management decisions to help prevent losses and reduce fraudulent activity.
Travel between branches within a designated area as needed to assist branch staff.
Complete other related duties as assigned.