Teller - 30 Hours
About The Position
Tellers are often the first point of contact for clients and help deliver Columbia Bank's Breakthrough Client Service Standards. Guided by the Branch Manager and Assistant Branch Manager, the Teller performs banking transactions accurately, ethically, and in compliance with bank procedures and regulations. The role also builds and enhances client relationships through meaningful conversations that identify financial needs and opportunities to offer appropriate bank products and services. The Teller handles client transactions and cash, supports daily branch-integrity tasks, and mitigates risk through secure cash handling and prompt accounting or transfer of funds. The role provides proactive service and problem resolution, maintains knowledge of Columbia Bank's products and services, and supports branch referral goals.
Requirements
- High school diploma or GED.
- Ability to learn and comply with bank policies, procedures, and systems.
- Exceptional attention to detail and accuracy with written numbers and words, and with verbal and written instructions.
- Ability and willingness to build relationships with clients and other bank associates.
Nice To Haves
- One year of previous banking or customer service experience.
- Bilingual.
Responsibilities
- Perform teller transactions and cash-handling functions accurately and confidentially, including deposits, withdrawals, cash advances, payments, transfers, check cashing, and cash drawer balancing.
- Perform and support daily tasks that maintain branch integrity, including balancing the ATM using double custody, processing night drop deposits, balancing negotiable instruments and the credit card machine, processing returned mail, and updating lobby rate sheets and brochures.
- Safeguard money in the cash drawer and promptly account for or transfer funds to mitigate risk.
- Interact with internal and external clients, anticipate their needs, and provide proactive solutions and problem resolution in line with the bank's client service standards.
- Maintain and deepen knowledge of Columbia Bank products and services and stay current on changes.
- Discuss and uncover clients' financial needs and identify and offer appropriate products and services.
- Support branch referral goals by identifying basic banking needs and referring clients to the appropriate business partner.
Benefits
- Competitive incentive plan and potential performance-based incentive compensation.
- Professional development through tailored premier banker programs.
- Career growth paths.
- Medical, dental, and vision coverage.
- 401(k) retirement savings plan with employer match for qualifying associate contributions.
- Employee assistance program.
- Life insurance and disability insurance.
- Tuition assistance.
- Mental health resources.
- Identity theft protection.
- Legal support.
- Auto and home insurance.
- Pet insurance.
- Access to an online discount marketplace.
- Paid vacation, sick days, volunteer days, and holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
