Teller - 30 Hours

Columbia Bank•Chico, CA

3d•Onsite

About The Position

The Teller is often the first point of contact for clients and helps deliver Columbia Bank’s Breakthrough Client Service Standards. With guidance from the Branch Manager and Assistant Branch Manager, the Teller performs banking transactions accurately, ethically, confidentially, and in compliance with bank procedures and banking regulations. The role also maintains and strengthens client relationships through meaningful conversations that uncover financial needs and identify appropriate products and services. The Teller handles transactions and cash, including deposits, withdrawals, cash advances, payments, transfers, check cashing, and cash-drawer balancing. The role supports daily branch tasks that maintain branch integrity, such as balancing ATMs with appropriate double custody, processing night-drop deposits and returned mail, balancing negotiable instruments and the credit-card machine, and updating lobby rate sheets and brochures. The Teller helps mitigate risk by safeguarding cash and promptly accounting for or transferring funds. The position is fully onsite at 2025 Pillsbury Road, Chico, CA 95926, and is scheduled for 30 hours.

Requirements

High school diploma or GED.
Ability to learn and comply with all bank policies, procedures, and systems.
Exceptional attention to detail and accuracy with written numbers, words, and verbal and written instructions.
Ability and willingness to build relationships with clients and other bank associates.

Nice To Haves

One year of previous banking or customer service experience.
Bilingual ability.

Responsibilities

Perform teller transactions and cash-handling functions accurately and confidentially, including deposits, withdrawals, cash advances, payments, transfers, check cashing, and balancing the cash drawer.
Perform and support daily branch tasks that maintain branch integrity, including balancing the ATM using appropriate double custody, processing night-drop deposits and returned mail, balancing negotiable instruments and the credit-card machine, and updating lobby rate sheets and brochures.
Safeguard cash in the drawer and promptly account for or transfer funds to mitigate risk.
Interact with internal and external clients, anticipate their needs, and provide proactive solutions and problem resolution in line with the bank’s Breakthrough Client Service Standards.
Maintain and enhance client relationships through meaningful conversations that uncover financial needs.
Keep knowledge of Columbia Bank products and services current, including changes to offerings.
Identify client needs and offer appropriate bank products and services.
Support branch referral goals by identifying basic banking product needs and referring clients to the appropriate business partner.

Benefits

Competitive incentive plan with rewards tied to effort.
Professional development through tailored premier banker programs.
Career growth opportunities.
Eligible associates receive medical, dental, and vision coverage.
401(k) retirement savings plan with employer match for qualifying associate contributions.
Employee assistance program.
Life insurance.
Disability insurance.
Tuition assistance.
Mental health resources.
Identity theft protection.
Legal support.
Auto and home insurance.
Pet insurance.
Access to an online discount marketplace.
Paid vacation, sick days, volunteer days, and holidays.