Teller

PNC Bank•Silver Spring, PA

1d•Onsite

About The Position

As a Teller within PNC's retail organization, the employee is based in Mechanicsburg, Pennsylvania, and works in-office. The role delivers customer experiences intended to support customers' financial wellbeing and loyalty while increasing their share of wallet. It involves processing customer interactions, explaining available options for financial transactions, identifying banking opportunities, and referring customers to appropriate branch staff. The Teller also engages with customers in the lobby, uses technology and other resources to help them manage transactions, applies product and procedural knowledge to resolve problems, follows policies and procedures, and completes daily teller and branch operations accurately and efficiently. PNC emphasizes customer focus and effective risk management. The company does not provide employment visa sponsorship or participate in STEM OPT for this position. Prior experience and a degree are not required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.

Requirements

Demonstrate the knowledge, skills, and abilities appropriate to the role.
Prior experience is not required.
No degree is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate customer focus and the ability to create customized customer solutions.
Demonstrate the ability to assess and manage business risks in accordance with PNC's Enterprise Risk Management Framework.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include accuracy and attention to detail, addressing customer needs, knowledge of banking products, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Deliver customer experiences aimed at improving financial wellbeing and building customer loyalty.
Process a variety of customer interactions and educate customers about available financial transaction alternatives.
Identify banking opportunities and make appropriate referrals to branch staff.
Engage with customers in the lobby and position PNC products to meet their needs.
Educate customers about managing financial transactions using technology, tools, and resources.
Use product and procedural knowledge to solve customer problems.
Follow policies and procedures and exercise sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks in support of PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision coverage options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account and backup child or elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.