Teller

Community First Credit Union•Menasha, WI

19h

About The Position

Community First Tellers are front-line ambassadors who provide exceptional service to internal and external members while handling cash and processing a high volume of transactions. The role offers training and support for candidates entering from other industries, and opportunities to develop financial services expertise. The schedule covers the credit union’s hours of operation, including a rotating Saturday morning. Drive-up hours are 7 a.m. to 6 p.m. Monday through Friday; lobby hours are 8:30 a.m. to 5 p.m. Monday through Wednesday and 8:30 a.m. to 6 p.m. Thursday and Friday. The lobby and drive-up are open Saturdays from 8 a.m. until noon.

Requirements

High school diploma or equivalent.
At least one year of cash-handling experience.
Excellent listening ability and verbal communication skills.
Familiarity with Microsoft Office and web-based software packages.
Passion for providing outstanding service to members.
Ability to work hard, find solutions, and have fun.

Nice To Haves

Previous Teller experience.

Responsibilities

Provide exceptional, WOW service to internal and external members.
Receive cash and checks for deposit into members’ accounts.
Cash checks for members.
Accept loan and credit card payments.
Make transactions between accounts as instructed by members.
Place proper holds on deposited items for uncollected funds following CFCU policy and procedure.
Properly disburse cashier’s checks, money orders, and gift cards.
Identify non-negotiable and fraudulent checks to help avoid losses for members and the credit union.
Accurately balance and close the cash drawer at the end of each business day.
Promote, cross-sell, and refer credit union products and services to fulfill members’ financial needs.