Teller

Columbia Bank•Shelton, WA

1d•Onsite

About The Position

The Teller is the first point of contact for many clients and helps deliver Columbia Bank’s Breakthrough Client Service Standards. With guidance from the Branch Manager and Assistant Branch Manager, the Teller performs banking transactions accurately, ethically, confidentially, and in compliance with bank procedures and regulations. The role also builds and strengthens client relationships through meaningful conversations that identify financial needs and appropriate opportunities to offer or refer bank products and services. The position handles client transactions and cash, supports daily branch tasks that maintain branch integrity, and mitigates risk through proper safekeeping and accounting of funds. Tellers interact with internal and external clients, anticipate needs, provide proactive solutions, and keep current on Columbia Bank products, services, and changes. This position is fully onsite at 2307 Olympic Highway North, Shelton, Washington 98584.

Requirements

High school diploma or GED.
Ability to learn and comply with all bank policies, procedures, and systems.
Exceptional attention to detail and accuracy with written numbers, words, and verbal and written instructions.
Ability and willingness to build relationships with clients and other bank associates.

Nice To Haves

One year of previous banking or customer service experience.
Bilingual ability.

Responsibilities

Perform teller transactions and cash-handling functions accurately and confidentially, including deposits, withdrawals, cash advances, payments, transfers, check cashing, and balancing the cash drawer.
Perform and support daily tasks that maintain branch integrity, including using double custody when balancing the ATM, processing night-drop deposits, balancing negotiable instruments and the credit card machine, processing returned mail, and updating lobby rate sheets and brochures.
Mitigate risk by safeguarding cash in the drawer and promptly accounting for or transferring funds.
Interact with internal and external clients, anticipate their needs, and provide proactive solutions and problem resolution in line with the bank’s Breakthrough Client Service Standards.
Maintain and enhance client relationships through meaningful conversations that uncover financial needs.
Continuously deepen knowledge of Columbia Bank products and services and stay current on changes.
Identify customer needs and offer appropriate products and services.
Support branch referral goals by identifying and referring basic banking products to the appropriate business partner.

Benefits

Competitive incentive plan and possible performance-based incentive compensation.
Professional development through tailored premier banker programs.
Career growth opportunities.
Eligible associates receive comprehensive healthcare coverage, including medical, dental, and vision plans.
401(k) retirement savings plan with employer match for qualifying associate contributions.
Employee assistance program.
Life insurance.
Disability insurance.
Tuition assistance.
Mental health resources.
Identity theft protection.
Legal support.
Auto and home insurance.
Pet insurance.
Access to an online discount marketplace.
Paid vacation, sick days, volunteer days, and holidays.