Teller - Float

Columbia Bank•Phoenix, AZ

1d•Onsite

About The Position

The Teller - Float serves as a first point of contact for clients and helps deliver Columbia Bank’s Breakthrough Client Service Standards. With guidance from the Float Manager, Branch Managers, and Assistant Branch Managers, the role performs banking transactions accurately, ethically, and in compliance with bank procedures and regulations. The position travels within a geographic area to provide staffing support at branches that need coverage. The Teller handles client transactions and cash functions, including deposits, withdrawals, cash advances, payments, transfers, check cashing, and balancing a cash drawer. The role also supports daily branch operations and controls, such as ATM balancing using double custody, processing night-drop deposits and returned mail, balancing negotiable instruments and the credit card machine, and updating lobby rate sheets and brochures. The Teller safeguards funds and ensures prompt accounting or transfer of money. The role interacts with internal and external clients, anticipates needs, resolves problems, and provides proactive service. It requires building knowledge of Columbia Bank products and services, discussing clients’ financial needs, and identifying and referring appropriate basic banking products to business partners in support of branch referral goals. The position works fully onsite at the posted location(s).

Requirements

High school diploma or GED.
Ability to learn and comply with all bank policies, procedures, and systems.
Exceptional attention to detail and accuracy with written numbers, words, and verbal and written instructions.
Ability and willingness to build relationships with clients and other bank associates.

Nice To Haves

One year of previous banking or customer service experience.
Bilingual ability.

Responsibilities

Travel within a geographic area to cover branches that need staffing support.
Perform teller transactions and cash handling accurately and confidentially, including deposits, withdrawals, cash advances, payments, transfers, check cashing, and cash drawer balancing.
Perform and support daily branch tasks that maintain branch integrity, including ATM balancing using double custody, processing night-drop deposits and returned mail, balancing negotiable instruments and the credit card machine, and updating lobby rate sheets and brochures.
Safeguard money in the cash drawer and ensure prompt accounting for or transfer of funds.
Interact with clients and bank associates, anticipate client needs, and provide proactive solutions and problem resolution in alignment with the bank’s service standards.
Maintain knowledge of Columbia Bank’s products and services and stay current on changes.
Discuss and identify clients’ financial needs and offer appropriate products and services.
Support branch referral goals by identifying and referring basic banking products to the appropriate business partner.

Benefits

Medical, dental, and vision plans for eligible associates.
401(k) retirement savings plan with employer match for qualifying associate contributions.
Employee assistance program.
Life insurance.
Disability insurance.
Tuition assistance.
Mental health resources.
Identity theft protection.
Legal support.
Auto and home insurance.
Pet insurance.
Access to an online discount marketplace.
Paid vacation, sick days, volunteer days, and holidays.
Professional development programs.
Career growth opportunities.
The role may be eligible for performance-based incentive compensation.