Teller (Lubbock Boston)

Hilltop Holdings•Lubbock, TX

10d

About The Position

PlainsCapital Bank is seeking a Teller at its Boston branch in Lubbock, Texas. The Teller processes a variety of financial transactions, including cashing checks, receiving deposits, distributing withdrawals, processing transfers, accepting loan payments, and preparing change orders. The role provides excellent customer service by maintaining a courteous and professional disposition while accurately processing customer transactions. The position also includes informing customers about bank products and services, referring customers to appropriate staff, carrying out scheduled branch opening and closing duties, maintaining and balancing cash and other receipts, and assisting with ATM, vault, TCD, and/or TCR balancing. The Teller verifies customer signatures, account ownership, and identification; uses the banking system to research transaction questions; handles currency and coin; processes mail, night-drop, and ATM deposits; and scans and uploads documents. Other duties may be assigned as required.

Requirements

High school diploma, GED, or equivalent.
At least six months of previous cash, sales, and/or customer service experience.
Ability to perform basic mathematical calculations, including addition, subtraction, multiplication, and division, with basic calculator skills.
Excellent verbal, written, and interpersonal communication skills.
Excellent time-management, organizational, and problem-solving skills, including the ability to multitask and work in a deadline-driven environment.
Excellent PC skills, including word processing and spreadsheets using Microsoft Office products, as well as custom applications and systems.

Responsibilities

Provide prompt, friendly, courteous, and professional customer service while accurately processing transactions.
Process checks, deposits, withdrawals, transfers, loan payments, and change orders.
Inform customers about bank products and services, including features and benefits, and refer them to appropriate staff.
Perform scheduled branch opening and closing duties in accordance with security and dual control requirements.
Maintain and balance the daily cash drawer and other receipts; balance the ATM when required; assist with vault, TCD, and/or TCR balancing.
Verify customer signatures, account ownership, and identification, and use the banking system to research transaction questions.
Wrap and bag coin, verify currency, mix new currency, and turn in mutilated currency.
Process mail, night-drop, and ATM deposits.
Scan and upload documents to the appropriate file or department.
Perform other duties as required.