Teller

St. Mary's Credit Union•Hudson, MA

1d•$17 - $21

About The Position

St. Mary's Credit Union is hiring a full-time Teller at its Hudson Branch. No prior banking experience is required. The teller is the first point of contact for credit union members and, under general supervision and established policies and procedures, processes a wide range of financial transactions. The role emphasizes accurate, efficient transaction processing, exceptional member service, and promoting credit union products and services. The teller handles deposits, withdrawals, loan and credit card payments, monetary instrument sales, savings bond redemptions, debit card issuance, account transfers, and account maintenance. The position also involves safeguarding and balancing cash, following security and regulatory requirements, identifying and reporting suspicious activity, and assisting with branch settlement, opening, and closing procedures. The teller works with members, colleagues, affiliated credit union partners, and internal fraud and security teams, and completes assigned learning and compliance coursework. The position is based in usual office working conditions, with occasional exposure to noise. Applicants must be currently authorized to work in the United States; employer immigration sponsorship is not provided.

Requirements

High school diploma or equivalent.
Six to twelve months of experience in a teller or customer service position, or equivalent related cash-handling experience.
Solid mathematical skills for counting cash.
Effective organizational and communication skills and attention to detail.
Ability to use various types of office equipment, including computer terminals and software.
Foundational computer skills, including Microsoft Office Suite, the internet, and basic navigation of web-based applications.
Ability to use Outlook email and calendaring.
Ability to use online teleconferencing software such as Zoom or Teams.
Ability to use transaction processing software programs and a calculator.
Currently authorized to work in the United States; employer immigration sponsorship is not provided.

Responsibilities

Represent the credit union courteously and professionally while providing accurate transaction service.
Inspect checks, bonds, negotiable instruments, and withdrawal requests to assess negotiability and verify customer identity.
Process cash and check deposits, withdrawals, monetary instrument sales, loan and credit card payments, debit card issuance, account transfers, and account maintenance.
Securely handle cash, balance the cash drawer, and report discrepancies.
Follow federal and state regulations, security protocols, and corporate policies and procedures for transaction processing.
Maintain courteous, respectful, and effective interactions with members and employees, supporting teamwork, communication, and a positive work environment.
Listen to members to assess their needs and offer targeted product solutions.
Provide exceptional member service, process transactions accurately and efficiently, and handle inquiries.
Make service and product referrals to affiliated credit union partners.
Work toward or exceed assigned sales and service goals by cross-selling, opening accounts, and performing account maintenance.
Follow security and fraud-prevention procedures, verify customer identification, and recognize potentially fraudulent activity.
Assist with dual-control branch settlement procedures for vaults, cash dispensers, and ATMs.
Assist with branch opening and closing procedures.
Complete assigned coursework in product knowledge and regulatory compliance.
Collaborate with the internal fraud and security team to report suspicious transactions or fraudulent activity.
Attend required staff, departmental, and other meetings and trainings.
Travel to conferences and other professional development and networking events.
Volunteer time with local civic and charitable organizations to serve member communities.
Provide support and work at other branches within the network as needed.
Perform other duties as assigned.