Teller

Capital Credit Union•Neenah, WI

1d•Onsite

About The Position

The Teller supports Capital Credit Union’s mission by assisting members in person, through drive-ups, and by telephone. The role provides Credit Union information, processes member transactions and requests, responds to concerns with an enthusiastic, service-oriented approach, and balances a cash drawer and daily work. The Teller also builds member relationships through consultative service, product education, and referrals.

Requirements

High school education or equivalent preparation sufficient to read, write, and comprehend detailed and sometimes technical instructions, correspondence, and memos, and to perform arithmetic using whole numbers, fractions, and decimals.
Ability to operate an online computer terminal, including the core computer system and email, a coin processing machine, and an adding machine; skills may be acquired through a basic course or one to three months of on-the-job experience.
Comprehensive knowledge of products, services, and procedures needed to process transactions, normally acquired through three to six months of on-the-job experience, including at least one month with the Credit Union.
Ability to concentrate and pay close attention to detail for over 90 percent of work time and closely examine documentation.
High degree of accuracy.
Analytical ability to research and resolve member problems and locate and correct cash and posting errors.
Interpersonal skills to deal effectively and efficiently with diverse members and employees in high-stress situations.
Communication and listening skills to effectively cross-sell Credit Union services.

Responsibilities

Assist members in person, through drive-ups, and by telephone using an online teller terminal to process deposits, withdrawals, loan payments, transfers, check cashing, coin processing, and account information requests.
Process special requests such as account research, stop payments, direct deposits, ACH, payroll deductions, wire transfers, and safe deposit boxes.
Build financial relationships with members using a consultative approach.
Discuss promotions and refer members to Member Service Representatives, Mortgage Lenders, and Financial Solutions Representatives, including arranging appointments.
Educate members about Home Banking, E-Services, and other products.
Promote Credit Union products and services to new and existing members, tailoring information to members’ needs.
Balance the cash drawer and daily transactions in accordance with policy, seek recovery of errors, and communicate errors to affected members.
Open and/or close the branch according to applicable procedures and policies.
Perform miscellaneous duties, including mail transactions, night deposits, deposit verifications, filing, and account updates.
Stay current on procedural and policy changes by reading teller bulletins and memos and attending staff meetings.
Assist with additional branch duties such as safe deposit box billings, vault balancing, supply orders, and coin shipments.
Assist other departments or branches as needed and when time permits.
Assist in training new employees.
Cross-train in Teller Supervisor functions and Member Services and provide backup to those areas as needed.