Teller - 20 Hour

KeyBank • Seattle, WA

1d • $18 - $23 • Onsite

About The Position

The Teller provides in-person service to new and existing clients at a KeyBank branch, handling account transactions and servicing needs while identifying and resolving client issues. The role involves listening for financial needs during client conversations, supporting clients with financial wellness tools, and referring clients to a Banker for deeper financial wellness discussions. Tellers are expected to provide accurate, efficient service, maintain knowledge of bank products and policies, and follow compliance, audit, cash-handling, and security procedures. The position requires regular, predictable attendance, participation in in-person team huddles and debriefs, and Saturday work as directed by management. The role is based at the branch listed in Seattle, Washington.

Requirements

• High school diploma, GED, or equivalent business experience.
• Experience in a client service role.
• Experience handling cash.
• General understanding of PCs, Windows-based applications, and calculators.
• Ability to occasionally operate a motor vehicle with a valid driver's license.
• Strong client service and sales skills, including the ability to educate clients about products and access channels.
• Strong work ethic, high integrity, and excellent time management.
• Ability to manage client accounts, process transactions accurately and securely, and maintain organized records.
• Ability to identify and resolve client servicing issues and recognize clients' financial needs.
• Understanding of banking regulations and security procedures, including awareness of fraud detection and prevention.
• Ability to collaborate effectively with teammates.

Nice To Haves

• Notary license.

Responsibilities

• Provide an attentive, welcoming client experience in interactions with clients and teammates.
• Perform teller functions efficiently, effectively, and accurately in an in-person branch setting.
• Identify and resolve client servicing issues, escalating them when needed.
• Listen for financial wellness opportunities and transition clients to a Banker when appropriate.
• Assist clients in achieving financial goals through financial wellness tools.
• Attend and participate in in-person morning huddles and end-of-day debriefs.
• Follow compliance, audit, and security procedures and balance the cash drawer within established guidelines.
• Review product guides, fees, and policies to remain current on bank offerings.
• Work Saturdays as directed by management.
• Maintain regular and predictable attendance and coordinate appointment scheduling with management to minimize business disruption.
• Comply with KeyBank policies and procedures, conduct business ethically, and act in clients' and KeyBank's best interests.
• Perform other duties as assigned.

Benefits

• Incentive compensation, which may include production, commission, and/or discretionary incentives.
• Benefits are referenced as available for this position, but specific benefits are not listed.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED