Teller (20 Hour)
About The Position
The Teller provides in-person service to new and existing clients at a KeyBank branch, assisting with account transactions and servicing needs and identifying and resolving client issues. Through client conversations, the Teller listens for financial needs and connects clients with a Banker for more in-depth financial wellness discussions. The role also helps clients work toward financial goals using financial wellness tools and available bank services. The Teller performs teller functions accurately and efficiently, follows compliance, audit, and security procedures, and balances a cash drawer within established guidelines. The position includes attending in-person morning huddles and end-of-day debriefs, staying current on product guides, fees, and policies, and working Saturdays as directed by management. Other duties may be assigned or changed. The role is based in a branch and requires prolonged standing and frequent use of the hands, among other physical demands.
Requirements
- High school diploma, GED, or equivalent business experience.
- Experience in a client service role.
- Experience handling cash.
- General understanding of PCs, Windows-based applications, and calculators.
- Knowledge of client accounts and sound judgment when handling client interactions and transactions.
- Strong sales and service skills, including presenting products and services and educating clients about access channels such as ATMs, online banking, and telephone banking.
- Strong work ethic and high level of integrity.
- Excellent time-management skills.
- Ability to manage and maintain client accounts accurately and securely, process transactions correctly, and maintain organized records.
- Ability to identify and resolve client servicing issues efficiently.
- Understanding of banking regulations and security procedures.
- Awareness of techniques to detect and prevent fraud.
- Ability to collaborate effectively with teammates.
- Ability to occasionally operate a motor vehicle with a valid driver's license.
Nice To Haves
- Notary license.
- Experience educating clients about financial wellness, including budgeting, saving, and planning for the future.
Responsibilities
- Provide an excellent in-person client experience and welcome new and existing clients.
- Perform teller functions efficiently, effectively, and accurately in a branch setting.
- Assist clients with account transactions and servicing needs, and identify, resolve, or escalate servicing issues as appropriate.
- Listen for financial wellness opportunities and transition clients to a Banker when appropriate.
- Help clients work toward financial goals using financial wellness tools.
- Attend and participate in in-person morning huddles and end-of-day debriefs.
- Follow compliance, audit, and security procedures, and balance the cash drawer within established guidelines.
- Review product guides, fees, and policies to maintain current knowledge of offerings.
- Work Saturdays as directed by management.
- Comply with KeyBank policies and procedures, conduct business ethically, act professionally, avoid conflicts of interest, and act in the best interests of clients and KeyBank.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
