Teller (20 Hour)
About The Position
The Teller provides in-person client service in a branch setting, welcoming new and existing clients and assisting with account transactions and servicing needs. The role includes identifying and resolving client issues, listening for financial needs, and connecting clients with a Banker for deeper financial wellness conversations. Tellers help clients work toward their financial goals using financial wellness tools and available bank services. The position is listed as 20 hours and is based at 666 S Dearborn, Seattle, Washington 98114. The Teller attends in-person morning huddles and end-of-day debriefs, works Saturdays as directed by management, and follows KeyBank policies and procedures. The role is eligible for an hourly base rate of $18.00–$23.08, with potential incentive compensation.
Requirements
- High school diploma, GED, or equivalent business experience.
- Experience in a client service role.
- Experience handling cash.
- General understanding of PCs, Windows-based applications, and calculators.
- Knowledge of client accounts and bank business, with sound judgment in client interactions and transactions.
- Strong sales and service skills, including presenting products and services and educating clients about access channels.
- Strong work ethic and high integrity.
- Excellent time-management skills.
- Ability to maintain client accounts and process transactions accurately and securely.
- Ability to educate clients about financial wellness and guide them to relevant resources or bank services.
- Ability to process cash transactions and balance cash drawers accurately.
- Ability to maintain organized records and identify and resolve client servicing issues.
- Understanding of banking regulations and security procedures.
- Ability to identify financial needs and promote relevant banking products and services.
- Awareness of techniques to detect and prevent fraud.
- Ability to collaborate effectively with teammates.
- Ability to occasionally operate a motor vehicle with a valid driver's license.
Nice To Haves
- Notary license.
Responsibilities
- Provide a strong client experience by being present and attentive with every client and teammate.
- Perform teller functions efficiently, effectively, and accurately in an in-person branch setting.
- Identify and resolve client servicing issues, escalating them as needed.
- Listen for financial wellness opportunities during client conversations and transition clients to a Banker when appropriate.
- Help clients pursue financial goals using financial wellness tools.
- Attend and participate in in-person morning huddles and end-of-day debriefs.
- Follow compliance, audit, and security procedures and balance the cash drawer within established guidelines.
- Review and maintain knowledge of product guides, fees, and policies.
- Work Saturdays as directed by management.
- Perform other assigned duties, which may change or be added.
- Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and Key.
Benefits
- Incentive compensation may include production, commission, and/or discretionary incentives.
- The position is eligible for benefits; specific benefits are not listed in the job description.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
