Teller

PNC Bank • Springfield, IL

1d • Onsite

About The Position

As a Teller in PNC's Retail Banking organization, based in Springfield, Illinois, you will deliver customer experiences intended to improve customers’ financial wellbeing and build loyalty. You will process customer interactions, explain available alternatives for financial transactions, identify banking opportunities, and make referrals to branch staff as appropriate. The role also includes engaging with customers in the lobby and helping them use technology and other resources to manage their financial transactions. You will apply product and procedural knowledge to resolve customer problems and follow policies and procedures while exercising sound judgment. Teller and branch daily operations and maintenance transactions must be completed efficiently and accurately.

This is an in-office role. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. Prior experience and a degree are not required; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree. The position is incentive eligible, with incentive payments based on company, business, and/or individual performance.

Requirements

• Demonstrate the knowledge, skills, and abilities appropriate to the role.
• Prior experience is not required.
• A degree is not required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.

Nice To Haves

• Accountability
• Banking knowledge
• Client loyalty
• Customer experience
• Customer service
• Identifying opportunities
• Leveraging technology
• Proactive sales
• Accuracy and attention to detail
• Addressing customer needs
• Knowledge of banking products
• Digital awareness
• Effective communication
• Fraud detection and prevention
• Managing multiple priorities
• Matrix management
• Problem solving
• Understanding customer needs

Responsibilities

• Deliver customer experiences aimed at improving financial wellbeing and building customer loyalty.
• Process a variety of customer interactions.
• Educate customers about alternatives for their financial interactions and options for managing transactions using technology, tools, and resources.
• Identify banking opportunities through customer conversations and make appropriate referrals to branch staff.
• Perform lobby engagement activities and position PNC products to meet customers’ needs.
• Apply product and procedural knowledge to solve customer problems.
• Adhere to policies and procedures and exercise sound judgment within established limits.
• Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
• Assess and manage risks in accordance with PNC's Enterprise Risk Management Framework.

Benefits

• Medical and prescription drug coverage, with a Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Backup child and elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select fully paid programs
• Wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• 15 to 25 vacation days each year, depending on career level and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed