Teller - Anaconda Area

Glacier Bancorp, Inc.•Butte, MT

14h

About The Position

Valley Bank is hiring a Teller to serve as a front-line liaison for customer interactions in the lobby and drive-up. The role involves processing standard banking transactions, understanding customers’ needs and presenting appropriate solutions, following through on requests, and referring customers to the appropriate banker for additional assistance. Tellers work with other departments and are encouraged to take an active role in their development by monitoring their performance and requesting support or training as needed. The position offers access to classroom, online, and on-the-job training, performance-based pay increases, a defined advancement path to Teller II and III, additional pay for Saturday shifts, and eligibility to participate in the Valley Bank Year-End Bonus Incentive Plan. Assigned hours and locations may vary, including some weekends and non-traditional holidays.

Requirements

High school diploma or equivalent.
Previous experience working directly with the public.
Ability to provide high-quality customer service by listening actively and responding promptly.
Ability to use knowledge of Valley Bank products and services to present appropriate customer solutions.
Ability to use technology to support accuracy, efficiency, and customer experience.
Confidence and strong problem-solving skills to work quickly and accurately under pressure.
Ability to establish and maintain effective working relationships with employees, other departments, and the public.
Ability to work assigned hours and locations that may vary, including some weekends and non-traditional holidays.
Ability to routinely operate office equipment, including computer terminals and keyboards, telephones, copiers, facsimile machines, and calculators; routinely work at a computer for an average of 6–8 hours per day.
Ability to lift up to 25 pounds and occasionally lift 50-pound money bags.
Ability to stand for long periods.

Nice To Haves

Basic computer literacy preferred.

Responsibilities

Assist customers in the lobby and drive-up, listen to their needs, present appropriate solutions, and follow through on requests or refer them to the appropriate banker.
Process deposits, withdrawals, check cashing, cash purchases and sales, change orders, cash advances, loan payments, cashier’s checks, general-ledger credits and debits, advice of credits and debits, Canadian exchanges, and telephone transfers.
Secure cash, coin, and negotiable instruments accurately and according to established procedures.
Complete transactions and requests quickly and accurately while maintaining a balanced cash drawer.
Print statements and cash savings bonds.
Complete fraud and non-fraud debit card disputes and ATM disputes.
Use currency and coin counters, a MICR printer, a Teller Cash Dispenser, and a Teller Cash Recycler when needed.
Operate Silverlake, Vertex, NetTeller, and entry-level Passport systems and complete necessary findings and entries.
Provide information about personal and business account types, online banking, bill pay, and mobile check deposit.
Monitor personal performance and request support or training to aid professional development.

Benefits

Medical, dental, vision, and life insurance, with coverage available to eligible dependents under the written plan documents.
Health savings account option may be available.
Employee Assistance Program (EAP).
Health rewards program.
Retirement savings plan, including 401(k) and profit-sharing plans.
Short- and long-term disability benefits.
Education and training benefits.
Discounts on banking products and services.
Paid time off, with accrual depending on position, employment status, and experience; eligible full-time employees may accrue up to 240 hours per year.
Paid holidays; most full-time employees are offered six paid holidays, and part-time employees receive prorated paid holidays.
Performance-based pay increases, including potential increases after six months and at the one-year anniversary.
Defined advancement path to Teller II and Teller III roles, with increased responsibilities and pay.
Saturday shift differential of $30, with a $60 differential for Saturdays worked from Memorial Day to Labor Day.
Eligibility to participate in the Valley Bank Year-End Bonus Incentive Plan.